Growth-Driven Senior Director, Managed Services

OSF Digital, Inc.; United Kingdom; Remote; GBP 150,000 - 230,000; Full time

Job summary

OSF Digital in the United Kingdom seeks a Senior Director, Managed Services to lead the UKI managed services unit, driving revenue growth and partnering with sales on pursuit support and reusable assets. The role sets operating cadence and governance for the practice and reports performance to executive leadership and cross-functional partners.

The successful candidate will oversee renewals, onboarding, and strategic delivery improvements, with a focus on customer retention, satisfaction, and

Qualifications

• Extensive experience leading a Managed Services operating unit.
• Proven track record of achieving revenue growth targets in a services business.
• Experience building and running customer success or account management programs at scale.
• Knowledge of Salesforce.com or similar CRM platforms.

Responsibilities

• Owns revenue growth against targets for the UKI managed services unit.
• Partner with sales on pursuit support, proposals, and client presentations for managed services opportunities.
• Drive creation of reusable service assets, offerings, and pricing models for repeatable sales and scalable delivery.
• Ensure customer retention and satisfaction across the portfolio; track renewal, churn, and CSAT/NPS metrics.
• Serve as executive escalation point for service delivery issues with clear communication to stakeholders.

Skills

Managed Services leadership

Revenue growth

Sales partnership

Customer retention

Executive communication

Tools

Salesforce.com

Job description

OSF Digital in the United Kingdom seeks a Senior Director, Managed Services to lead the UKI managed services unit, driving revenue growth and partnering with sales on pursuit support and reusable assets. The role sets operating cadence and governance for the practice and reports performance to executive leadership and cross-functional partners.

The successful candidate will oversee renewals, onboarding, and strategic delivery improvements, with a focus on customer retention, satisfaction, and