Quality Improvement and Service Transformation Facilitator

Hywel Dda University Health Board; Carmarthen; On-site; GBP 32,000 - 46,000; Full time

Job summary

Hywel Dda University Health Board is seeking a proactive individual to join the Quality Improvement and Service Transformation Team. You will support the development and delivery of improvement projects, test ideas using PDSA, measure impact, and communicate results with clarity.

The role focuses on engaging staff, building stakeholder relationships, and championing new ways of working aligned with prudent healthcare principles and the organisation’s Quality Improvement Strategy.

Qualifications

• Experience in improvement and change projects within clinical practice.
• Ability to engage, influence and inspire people to embed quality improvement.
• Excellent communication, interpersonal and organisational skills.

Responsibilities

• Support development and delivery of improvement projects using recognised methodologies (PDSA).
• Guide, motivate and engage staff to ensure project buy-in and empowerment.
• Gather and analyse data to demonstrate progress and communicate results clearly.
• Plan workload independently in a fast-paced environment and redesign processes to support robust improvement methods.

Skills

PDSA methodology

Communication

Interpersonal skills

Stakeholder engagement

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY HYWEL DDA UNIVERSITY HEALTH BOARD

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Quality Improvement and Service Transformation Team (QIST) within Hywel Dda University Health Board. The post holder will work within a supportive, well-established team and collaborate closely with clinical teams and operational/service managers on a range of service improvement initiatives.

The successful applicant will have experience in improvement and change projects within clinical practice and must be able to engage, influence and inspire people to embed quality improvement into their daily work. The role requires excellent communication, interpersonal and organisational skills and the ability to work well as part of a team. The post holder will be expected to promote and contribute to the wider Quality Improvement agenda within the health board, to enable the delivery of agreed service and strategic objectives.

The Quality Improvement and Service Transformation Team actively encourage and support continuous professional development and training will be offered as part of the role.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Working within the Nursing, Quality and Patient Experience Directorate, you will support the development and delivery of improvement projects, using recognised methodologies such as PDSA to test new ideas, measure their impact and communicate results with clarity and confidence.

This is a hands‑on role where you will guide, motivate and engage staff, ensuring that everyone involved in each project feels informed, included and empowered. You will build strong relationships with key stakeholders, gather and analyse data to demonstrate progress, and champion new ways of working that align with prudent healthcare principles and the organisation’s Quality Improvement Strategy.

With the ability to plan your workload independently and thrive in a fast‑paced environment, you will help redesign processes, support teams to adopt robust improvement methods, and contribute to a culture of continuous learning and service excellence. This is an opportunity to make a visible difference to patient experience, represent the Health Board professionally and play a key part in shaping safer, smarter and more effective care.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.