Senior Digital Product Manager

JR United Kingdom; London; On-site; GBP 50,000 - 65,000; Full time

Job summary

An established industry player in hospitality is seeking a Digital Product Manager to lead the charge in enhancing customer experiences through innovative digital solutions. This exciting role involves taking ownership of various digital products, from mobile apps to in-venue technologies, ensuring a seamless journey for guests. Collaborating with multiple teams, you will define product requirements and translate business needs into actionable strategies. If you are passionate about leveraging technology to solve real customer problems and drive commercial success, this opportunity could be the perfect fit for you.

Qualifications

• Experience in digital product management or CX innovation, ideally in hospitality.
• Strong analytical mindset with the ability to work with data to inform decisions.

Responsibilities

• Own the product strategy and roadmap for customer-facing digital platforms.
• Define customer problems through data and direct feedback.

Skills

Digital Product Management

CX Innovation

Data Analysis

Product Brief Writing

User Needs Definition

Collaboration

Commercial Awareness

Tools

CMS

POS Systems

CRM Systems

Web and Mobile Platforms

Job description

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Global Hospitality Group | Sanderson King Search

London / Up to £65,000 + Package

Sanderson King is proud to partner with a leading global hospitality business to appoint a Digital Product Manager. This is a newly created opportunity to take ownership of digital products across multiple venues—such as mobile apps, websites, in-venue tech, and customer touchpoints—and lead the delivery of smart, guest-focused digital solutions.

Why This Role Stands Out

This is not a digital marketing role. It’s a product-focused position designed for someone who thrives on solving real customer problems through technology. You’ll work across multiple sites to ensure the digital journey—from browsing to booking to in-venue experience—is seamless, data-driven, and commercially impactful.

You’ll be the bridge between the hospitality team and the tech function—defining product requirements, briefing in digital solutions, and ensuring each platform adds tangible value to both customers and the business.

What You’ll Be Doing

Reporting to the Commercial Director, you will own the strategy, optimisation, and delivery of digital platforms across a portfolio of high-traffic venues. You’ll collaborate with Product, Tech, CRM, Operations, and Marketing teams to improve the end-to-end customer journey and unlock commercial opportunities.

Key Responsibilities

• Own the product strategy and roadmap for all customer-facing digital platforms, including mobile apps, websites, and in-venue technologies
• Define customer and operational problems through data, insight, and direct feedback
• Write clear, actionable briefs for product and tech teams—translating business needs into smart digital solutions
• Oversee the development and optimisation of digital journeys, ensuring a seamless user experience across all devices and platforms
• Lead initiatives to digitise and automate operational workflows (e.g., ordering, inventory, staff management)
• Implement smart tech such as digital signage, mobile ordering, and automated F&B distribution
• Work cross-functionally to ensure digital product delivery aligns with commercial, operational, and customer goals
• Monitor performance metrics, analyse usage data, and continuously iterate on features to improve outcomes
• Manage the successful rollout and adoption of new tools across sites, ensuring minimal disruption to service

Who We’re Looking For

• Experience in digital product management or CX innovation, ideally within hospitality, live entertainment, or retail
• Demonstrated ability to write product briefs, define user needs, and work with tech and development teams
• Strong analytical mindset—comfortable working with data to inform decisions and track performance
• Knowledge of web and mobile platforms, apps, CMS, POS, and CRM systems
• Commercially aware with a strong understanding of how digital tools impact customer experience and revenue
• Experience in rolling out digital tools across multiple physical sites or venues
• Collaborative, pragmatic, and outcome-focused
• Background in premium or luxury hospitality
• Experience in guest-focused product development or eCommerce journey optimisation

Inclusion & Sustainability

Our client is committed to building a culture of inclusion and reducing environmental impact through smart, tech-enabled solutions.