Senior Digital Product Manager

Sanderson King; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a Digital Product Manager to lead the development of innovative digital solutions in the hospitality sector. This role focuses on enhancing guest experiences through technology, from mobile apps to in-venue tech. You will bridge the gap between hospitality and tech, ensuring seamless digital journeys that drive customer satisfaction and business growth. Join a dynamic team dedicated to transforming the hospitality landscape with smart, data-driven solutions that make a real impact.

Qualifications

• Experience in digital product management or CX innovation within hospitality.
• Ability to write product briefs and define user needs.

Responsibilities

• Own the product strategy and roadmap for customer-facing digital platforms.
• Collaborate with teams to improve the end-to-end customer journey.

Skills

Digital Product Management

CX Innovation

Analytical Skills

Customer Experience Optimization

Tools

CMS

POS Systems

CRM Systems

Mobile Apps

Web Platforms

Job description

This range is provided by Sanderson King. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Founder & CEO- Executive Search - connecting clients with leading talent globally - EBITDA I Growth I Transformation I Agile Leadership I PE & VC…

Digital Product Manager – Hospitality

Global Hospitality Group | Sanderson King Search

London / Up to £65,000 + Package

Sanderson King is proud to partner with a leading global hospitality business to appoint a Digital Product Manager. This is a newly created opportunity to take ownership of digital products across multiple venues—such as mobile apps, websites, in-venue tech, and customer touchpoints—and lead the delivery of smart, guest-focused digital solutions.

Why This Role Stands Out

This is not a digital marketing role. It’s a product-focused position designed for someone who thrives on solving real customer problems through technology. You’ll work across multiple sites to ensure the digital journey—from browsing to booking to in-venue experience—is seamless, data-driven, and commercially impactful.

You’ll be the bridge between the hospitality team and the tech function—defining product requirements, briefing in digital solutions, and ensuring each platform adds tangible value to both customers and the business.

What You’ll Be Doing

Reporting to the Commercial Director, you will own the strategy, optimisation, and delivery of digital platforms across a portfolio of high-traffic venues. You’ll collaborate with Product, Tech, CRM, Operations, and Marketing teams to improve the end-to-end customer journey and unlock commercial opportunities.

️ Own the product strategy and roadmap for all customer-facing digital platforms, including mobile apps, websites, and in-venue technologies

️ Define customer and operational problems through data, insight, and direct feedback

️ Write clear, actionable briefs for product and tech teams—translating business needs into smart digital solutions

️ Oversee the development and optimisation of digital journeys, ensuring a seamless user experience across all devices and platforms

️ Lead initiatives to digitise and automate operational workflows (e.g., ordering, inventory, staff management)

️ Implement smart tech such as digital signage, mobile ordering, and automated F&B distribution

️ Work cross-functionally to ensure digital product delivery aligns with commercial, operational, and customer goals

️ Monitor performance metrics, analyse usage data, and continuously iterate on features to improve outcomes

️ Manage the successful rollout and adoption of new tools across sites, ensuring minimal disruption to service

Experience in digital product management or CX innovation, ideally within hospitality, live entertainment, or retail

Demonstrated ability to write product briefs, define user needs, and work with tech and development teams

Strong analytical mindset—comfortable working with data to inform decisions and track performance

Knowledge of web and mobile platforms, apps, CMS, POS, and CRM systems

Commercially aware with a strong understanding of how digital tools impact customer experience and revenue

Experience in rolling out digital tools across multiple physical sites or venues

Collaborative, pragmatic, and outcome-focused

• Background in premium or luxury hospitality
• Experience in guest-focused product development or eCommerce journey optimisation

Our client is committed to building a culture of inclusion and reducing environmental impact through smart, tech-enabled solutions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Product Management, and Project Management

• Industries

  Hospitality, Restaurants, and Entertainment Providers

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