Senior Digital Experience Specialist

Nigel Wright Recruitment; North East; On-site; GBP 70,000 - 90,000; Full time

Job summary

Nigel Wright Recruitment is seeking a Senior Digital Experience Manager to shape strategy, governance and optimisation across a complex digital estate. You will drive digital experiences that enhance customer journeys and engagement across key channels, with a strong focus on insight-led, customer-centric approaches.

You'll work across design, content, analytics and marketing to influence stakeholders, challenge the status quo and lead during a major transformation programme.

Qualifications

• Experience leading digital experience strategies and initiatives.
• Strong understanding of customer journeys and digital performance.
• Proven ability to manage complex website environments and governance.
• Data-driven decision making with a mindset for continuous improvement.

Responsibilities

• Lead digital experience strategy, governance and optimisation.
• Improve website performance, customer journeys and user engagement.
• Collaborate with design, content, analytics and marketing teams.
• Ensure experiences are insight-led, customer-centric and evolving.
• Influence stakeholders across levels to drive change.

Skills

Digital Experience

Website Management

UX Leadership

Optimization

Customer Journeys

Stakeholder Influence

Tools

Analytics Platforms

Content Management Systems

SEO Tools

Job description

A rare opportunity to join a growing digital function during a period of significant transformation. As Senior Digital Experience Manager, you'll work across the strategy, governance and optimisation of a complex digital estate, shaping how customers interact with key digital channels for years to come.

The role

You'll be responsible for helping drive digital experience strategy, improving website performance, customer journeys and user engagement. Working across design, content, analytics and marketing, you'll ensure digital experiences are insight-led, customer-centric and continuously evolving.

About you

We're looking for an experienced digital experience candidate with a strong background in website management, digital experience, optimisation and customer journey improvement. You'll combine strategic thinking with hands-on expertise and be confident influencing stakeholders, challenging the status quo and driving positive change.

Key responsibilities

• Digital Experience, Website, UX or Optimisation leadership experience
• Strong understanding of customer journeys and digital performance
• Experience managing complex website environments
• Knowledge of accessibility, governance and SEO best practice
• Data-driven decision making and continuous improvement mindset
• Ability to work with stakeholders and influence at all levels

This is an opportunity to build, shape and lead during a major transformation programme. You'll have genuine influence, visibility and the chance to create lasting impact within a growing and ambitious organisation.