Digital Experience Strategy Lead

Nigel Wright Recruitment; North East; On-site; GBP 70,000 - 90,000; Full time

Job summary

Nigel Wright Recruitment is seeking a Senior Digital Experience Manager to shape strategy, governance and optimisation across a complex digital estate. You will drive digital experiences that enhance customer journeys and engagement across key channels, with a strong focus on insight-led, customer-centric approaches.

You'll work across design, content, analytics and marketing to influence stakeholders, challenge the status quo and lead during a major transformation programme.

Qualifications

• Experience leading digital experience strategies and initiatives.
• Strong understanding of customer journeys and digital performance.
• Proven ability to manage complex website environments and governance.
• Data-driven decision making with a mindset for continuous improvement.

Responsibilities

• Lead digital experience strategy, governance and optimisation.
• Improve website performance, customer journeys and user engagement.
• Collaborate with design, content, analytics and marketing teams.
• Ensure experiences are insight-led, customer-centric and evolving.
• Influence stakeholders across levels to drive change.

Skills

Digital Experience

Website Management

UX Leadership

Optimization

Customer Journeys

Stakeholder Influence

Tools

Analytics Platforms

Content Management Systems

SEO Tools

Job description

Nigel Wright Recruitment is seeking a Senior Digital Experience Manager to shape strategy, governance and optimisation across a complex digital estate. You will drive digital experiences that enhance customer journeys and engagement across key channels, with a strong focus on insight-led, customer-centric approaches.

You'll work across design, content, analytics and marketing to influence stakeholders, challenge the status quo and lead during a major transformation programme.