Senior Digital Experience & Growth Lead

Nestlé Nespresso SA; York and North Yorkshire; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Car allowance 17%

Private health care

Discretionary annual bonus

Pension up to 12%

25 days holiday plus 12 days flex

2 volunteering days

Personal development

Job summary

Nestlé Nespresso SA in the UK is seeking a Growth & Digital Experience Manager to lead a digital product and analytics-led roadmap. You will direct a team of Digital Experience Leads and collaborate with CRM, Analytics, Marketing, Retail and global teams to shape market roadmaps and turn customer insights into high-performing digital experiences.

The role requires strong experience in ecommerce, digital product leadership and analytics, with a focus on conversion, AOV and omnichannel journeys,

Qualifications

• Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
• Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
• Strong understanding of traffic, conversion, AOV, customer satisfaction and lifetime value.
• Excellent web analytics skills, including GA4, translating insight into priorities and action.
• Experience mapping customer journeys and using tools like Figma.

Responsibilities

• Own the local digital roadmap using customer and market insight to prioritise features and influence Global HQ.
• Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.
• Lead cross-functional delivery from insight and planning to launch and optimisation.
• Use funnel and session analytics, A/B testing, customer feedback and UX audits to drive continuous improvement.
• Optimise digital commerce products across web, mobile apps, APIs and composable capabilities.
• Turn performance insight into monthly business plans, recommendations and investment cases for growth.
• Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience.
• Benchmark competitors and D2C leaders to shape best-in-class digital experiences.
• Coach the team, set goals and foster a collaborative, ambitious culture.

Skills

eCommerce experience

Digital products

Analytics

Operations management

Commercial management

Tools

Adobe

Adobe Optimize

Qubit

Maxymiser

GA4

Job description

Nestlé Nespresso SA in the UK is seeking a Growth & Digital Experience Manager to lead a digital product and analytics-led roadmap. You will direct a team of Digital Experience Leads and collaborate with CRM, Analytics, Marketing, Retail and global teams to shape market roadmaps and turn customer insights into high-performing digital experiences.

The role requires strong experience in ecommerce, digital product leadership and analytics, with a focus on conversion, AOV and omnichannel journeys,