Growth & Digital Experience Lead (Hybrid)

Nestle; Crawley; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Car allowance 17%

Private health care

Discretionary annual bonus

Pension up to 12%

Flexible days

Volunteering days

Personal development

Job summary

Nestlé’s Nespresso business is seeking a Growth & Digital Experience Manager to transform the digital customer experience and accelerate online growth. You’ll lead the development of new features, services and technologies across B2C, B2B and emerging B2B2C journeys, using insight to improve satisfaction and commercial performance.

Based in Gatwick or York with hybrid working, you will report to the Head of Digital & eCommerce, lead a team of Digital Experience Leads and a Digital Project

Qualifications

• Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
• Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
• Strong understanding of traffic, conversion, AOV, customer satisfaction and lifetime value.

Responsibilities

• Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ.
• Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.
• Lead cross-functional delivery from insight and planning to launch and optimisation, on time and within scope.
• Use funnel and session analytics, A/B testing, customer feedback and UX audits to drive continuous improvement.
• Optimise digital commerce products across web, mobile apps, APIs and composable capabilities.
• Turn performance insight into monthly business plans, recommendations and investment cases for sustainable growth.
• Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience.
• Benchmark competitors and D2C leaders to shape best-in-class digital experiences.
• Coach the team, set clear goals and foster a collaborative, ambitious and inclusive culture.

Skills

eCommerce

Digital products

Analytics

Stakeholder mgmt

Tools

Adobe

Optimize

Qubit

Maxymiser

Job description

Nestlé’s Nespresso business is seeking a Growth & Digital Experience Manager to transform the digital customer experience and accelerate online growth. You’ll lead the development of new features, services and technologies across B2C, B2B and emerging B2B2C journeys, using insight to improve satisfaction and commercial performance.

Based in Gatwick or York with hybrid working, you will report to the Head of Digital & eCommerce, lead a team of Digital Experience Leads and a Digital Project