Growth & Digital Experience Lead | Hybrid | Car Allowance

Nestlé Nespresso SA; Crawley; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Car allowance 17%

Private health care

Discretionary annual bonus

Pension up to 12% contribution

25 days holiday + 12 flex days

2 paid volunteering days

Personal development focus

Job summary

Nestlé Nespresso SA in the United Kingdom seeks a Growth & Digital Experience Manager to own the local digital roadmap, shaping market strategy from insights. You will lead Digital Experience Leads and collaborate with CRM, Analytics, Marketing, Retail and global teams to drive high-performing digital experiences.

You will optimise traffic, conversions and AOV across web and apps, guiding investments and cross-functional delivery.

Qualifications

• Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
• Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
• Strong understanding of traffic, conversion, average order value, customer satisfaction and lifetime value.
• Excellent web analytics skills, including GA4, translating insight into priorities and action.
• Experience mapping customer journeys and the use of Figma or such like tools
• Experience using Jira for ticket management with the development team
• Proven delivery of digital roadmaps, complex cross-functional projects and multiple workstreams.
• Commercial acumen and confidence developing business plans and investment cases.
• Experience leading, coaching and developing effective teams.
• Strong stakeholder, collaboration and communication skills, influencing without direct authority.
• Premium, retail, FMCG or consumer-led sector experience.
• Experience optimising websites for organic search ranking

Responsibilities

• Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ.
• Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.
• Lead cross-functional delivery from insight and planning to launch and optimisation, on time and within scope.
• Use funnel and session analytics, A/B testing, customer feedback and UX audits to drive continuous improvement.
• Optimise digital commerce products across web, mobile apps, APIs and composable capabilities.
• Turn performance insight into monthly business plans, recommendations and investment cases for sustainable growth.
• Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience.
• Benchmark competitors and D2C leaders to shape best-in-class digital experiences.
• Coach the team, set clear goals and foster a collaborative, ambitious and inclusive culture.

Skills

eCommerce

Digital products

Analytics

Operations

Commercial management

Tools

Adobe Optimize

GA4

Figma

Jira

Usabilla

Job description

Nestlé Nespresso SA in the United Kingdom seeks a Growth & Digital Experience Manager to own the local digital roadmap, shaping market strategy from insights. You will lead Digital Experience Leads and collaborate with CRM, Analytics, Marketing, Retail and global teams to drive high-performing digital experiences.

You will optimise traffic, conversions and AOV across web and apps, guiding investments and cross-functional delivery.