Growth & Digital Experience (UX) Manager

Nestle; Crawley; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Car allowance 17%

Private health care

Discretionary annual bonus

Pension up to 12%

Flexible days

Volunteering days

Personal development

Job summary

Nestlé’s Nespresso business is seeking a Growth & Digital Experience Manager to transform the digital customer experience and accelerate online growth. You’ll lead the development of new features, services and technologies across B2C, B2B and emerging B2B2C journeys, using insight to improve satisfaction and commercial performance.

Based in Gatwick or York with hybrid working, you will report to the Head of Digital & eCommerce, lead a team of Digital Experience Leads and a Digital Project

Qualifications

• Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
• Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
• Strong understanding of traffic, conversion, AOV, customer satisfaction and lifetime value.

Responsibilities

• Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ.
• Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.
• Lead cross-functional delivery from insight and planning to launch and optimisation, on time and within scope.
• Use funnel and session analytics, A/B testing, customer feedback and UX audits to drive continuous improvement.
• Optimise digital commerce products across web, mobile apps, APIs and composable capabilities.
• Turn performance insight into monthly business plans, recommendations and investment cases for sustainable growth.
• Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience.
• Benchmark competitors and D2C leaders to shape best-in-class digital experiences.
• Coach the team, set clear goals and foster a collaborative, ambitious and inclusive culture.

Skills

eCommerce

Digital products

Analytics

Stakeholder mgmt

Tools

Adobe

Optimize

Qubit

Maxymiser

Job description

Growth & Digital Experience Manager

Business Area: Nespresso

Location: Gatwick or York with hybrid working 2-3 days in the Office

Salary: circa £70,000 per annum depending on experience, plus car allowance and bonus potential

Some of our other fantastic benefits

• 17% car allowance
• Private health care
• Discretionary annual bonus
• Generous pension scheme – up to 12% contribution from Nestlé
• 12 flexible days on top of 25-day holiday entitlement
• 2 paid volunteering days
• A focus on personal development and growth

At Nespresso, we don’t just sell coffee, we create exceptional experiences. As a global leader in premium portioned coffee, we continue to redefine at-home coffee consumption through innovation, quality and customer engagement.

We’re looking for a Growth & Digital Experience Manager to transform the digital customer experience and accelerate online growth. You’ll lead the development of new features, services and technologies across B2C, B2B and emerging B2B2C journeys, using customer insight and experimentation to improve satisfaction, acquisition and commercial performance.

Your Impact

Reporting to the Head of Digital & eCommerce, you’ll lead a team of Digital Experience Leads and a Digital Project Manager. Working closely with CRM, Analytics, Marketing, Retail, CRC, IS/IT and global teams, you’ll shape the market roadmap and turn customer and commercial insight into high-performing digital experiences.

Key responsibilities include:

• Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ.
• Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.
• Lead cross-functional delivery from insight and planning to launch and optimisation, on time and within scope.
• Use funnel and session analytics, A/B testing, customer feedback and UX audits to drive continuous improvement.
• Optimise digital commerce products across web, mobile apps, APIs and composable capabilities.
• Turn performance insight into monthly business plans, recommendations and investment cases for sustainable growth.
• Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience.
• Benchmark competitors and D2C leaders to shape best-in-class digital experiences.
• Coach the team, set clear goals and foster a collaborative, ambitious and inclusive culture.

Your ingredients for success

You’ll combine digital product leadership, commercial judgement and a deep curiosity about customer behaviour. You’ll be comfortable moving between strategy, performance data and hands‑on delivery, while influencing senior stakeholders and global teams in a matrix organisation.

Essential experience and skills:

• Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
• Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
• Strong understanding of traffic, conversion, average order value, customer satisfaction and lifetime value.
• Excellent web analytics skills, including GA4, translating insight into priorities and action.
• Experience mapping customer journeys and the use of Figma or such like tools
• Experience using Jira for ticket management with the development team
• Proven delivery of digital roadmaps, complex cross-functional projects and multiple workstreams.
• Commercial acumen and confidence developing business plans and investment cases.
• Experience leading, coaching and developing effective teams.
• Strong stakeholder, collaboration and communication skills, influencing without direct authority.
• Premium, retail, FMCG or consumer‑led sector experience.
• Experience optimising websites for organic search ranking

Desirable experience:

• Knowledge of UX, user‑centred design and digital accessibility
• Working knowledge of HTML, CSS and JavaScript; experience with multiple CMS or creative tools.
• Behavioural analytics tools such as Usabilla, SessionCam or Contentsquare.

If you’re excited by digital innovation, commercial growth and creating exceptional customer experiences for a premium brand, we’d love to hear from you.

What you need to know

Job advert posting date 23rd October 2026

Job advert closing date 6th November 2026

We will be considering candidates as they apply and may close the advertisement early if we receive sufficient applications, so please don’t delay in submitting your application.

Our Commitment to Inclusive Hiring

At Nestlé, our values are rooted in respect. We believe that embracing diversity and creating an inclusive environment enables everyone to reach their full potential and drives innovation. We welcome applicants from all backgrounds.

We know that not everyone will meet every requirement listed in this advert. If you’re excited about the opportunity and can demonstrate relevant skills, experience or potential, we encourage you to apply.

Accessibility and Adjustments

At Nestlé, we're committed to creating an inclusive and supportive recruitment experience where everyone can perform at their best.

If you require any adjustments at any stage of the recruitment process, please let us know. We'll work with you to understand your needs and make appropriate arrangements. Any information you share with us will be treated in the strictest confidence and used only to support you throughout the recruitment process.

To find out more about Nestlé's commitment to DE&I: Nestlé's Commitment to a Diverse and Inclusive Workplace

To find out more about your recruitment journey with Nestlé: Recruitment Journey | Nestlé UK & Ireland