Hybrid Growth & Digital Experience Lead (D2C)

Nestlé Nespresso SA; Greater London; Híbrido; GBP 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

17% car allowance

Private health care

Discretionary annual bonus

Generous pension scheme – up to 12%

12 flexible days on top of 25-day

2 paid volunteering days

A focus on personal development and成长

Descripción de la vacante

Nestlé Nespresso SA in the UK is seeking a Growth & Digital Experience Manager to lead a digital team for premium at-home coffee experiences. Location: Gatwick or York with hybrid working 2-3 days in the office. You will own the local digital roadmap and collaborate with global teams to shape engaging customer journeys.

You’ll drive acquisition, retention and lifetime value using analytics and UX insights, delivering cross-functional product improvements and investment cases for growth.

Formación

• Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
• Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
• Excellent web analytics skills, including GA4, translating insight into priorities and action.
• Experience mapping customer journeys and using Figma or similar tools.
• Experience using Jira for ticket management with the development team.
• Proven delivery of digital roadmaps and cross-functional projects.
• Commercial acumen and confidence developing business plans and investment cases.
• Experience leading, coaching and developing effective teams.
• Strong stakeholder and cross-functional collaboration.

Responsabilidades

• Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ.
• Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.
• Lead cross-functional delivery from insight and planning to launch and optimisation, on time and within scope.
• Use funnel analytics, A/B testing, customer feedback and UX audits to drive continuous improvement.
• Optimise digital commerce products across web, mobile apps, APIs and composable capabilities.
• Turn performance insight into monthly business plans, recommendations and investment cases for sustainable growth.
• Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience.
• Benchmark competitors and D2C leaders to shape best-in-class digital experiences.
• Coach the team, set clear goals and foster a collaborative, ambitious and inclusive culture.

Conocimientos

eCommerce

Digital products

Analytics

Operations

Commercial management

Herramientas

Adobe

Optimize

Qubit

Maxymiser

Descripción del empleo

Nestlé Nespresso SA in the UK is seeking a Growth & Digital Experience Manager to lead a digital team for premium at-home coffee experiences. Location: Gatwick or York with hybrid working 2-3 days in the office. You will own the local digital roadmap and collaborate with global teams to shape engaging customer journeys.

You’ll drive acquisition, retention and lifetime value using analytics and UX insights, delivering cross-functional product improvements and investment cases for growth.