Senior Digital Analyst

NEW LOOK; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

40% staff discount

Friends & family discounts

Private pension scheme

Virtual GP access

Life assurance

Buy more holiday

Birthday day off

Maternity/paternity/adoption leave

Season ticket loans

Cycle2Work scheme

Retail Trust partnership

Fashion & Textile Children's Trust

Job summary

NEW LOOK is seeking a Senior Digital Analyst within Customer to turn data into actionable insights about how customers behave on our digital channels. You will balance project work, ongoing analysis and enabling teams to self-serve, while specialising in a particular area.

You will collaborate with digital, ecommerce and analytics teams to ensure we collect the right data, automate reporting where possible, and present clear recommendations.

Qualifications

• Experience turning data into insights for multiple teams.
• Able to communicate analytics to non-technical audiences.
• Self-starter with collaborative mindset in a fast-paced environment.

Responsibilities

• Provide insights into customer behaviour on digital channels and present in dashboards or reports.
• Develop reporting and processes through automation and new technologies.
• Collaborate with digital, ecommerce and analytics teams to prioritise and deliver data needs.
• Support stakeholders with training on reporting tools and self-serve data.
• Translate business goals into analytics requirements and drive actions from insights.
• Promote analytics tools and data usage across the business.

Job description

The Role:

As a Senior Digital Analyst within Customer you will use our industry leading tools and data visualisation to understand the customer behaviour on our digital channels then feed that insight into teams across the business. Your role will be a mix of project-based work, day-to-day insight and analysis as well as enabling stakeholders to self-serve, likely specialising in a particular area.

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years' service).
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you'll be doing:

• Accountable for providing insight into customer behaviour on our digital channels and presenting this in a variety of different ways, from a quick conversation to a deep dive insight pack or a self-serve dashboard, providing commentary and making impactful recommendations.
• Look for new ways to develop our and others reporting & processes through automation & optimisation along with learning and adopting emerging technologies and 'best practice'.
• Own the relationship with your stakeholders across digital, ecomm and broader analytics teams to prioritise and deliver the backlog. Working to make sure we're capturing the right data, in the right place, at the right time.
• Drive your own development and support with training. While you'll have ample support and training where required, with the constantly evolving landscape in data and analytics, it'll be important to identify your development needs and the best way to grow them.
• Be able to understand the strategy and goals for your stakeholders, translate them into clear requirements that can be supported by analysis and ensure they're followed through into action.
• Champion, educate and coach the business in analytics & self serve. Support with training and actively promote the reporting, tools and data in day to day business activity.

Who you are:

• An agile and innovative thinker, able to think creatively about problem solving while applying a logical & methodical approach to come up with ideas.
• Experienced communicator, credible, articulate, compelling and engaging. Able to build trust with stakeholders, present technical concepts to non-technical audiences and make value driven recommendations.
• Self-starter with initiative and good self-management skills, able to prioritise your own work against business objectives and work collaboratively in a fast-paced environment.
• Someone who is excited by digital, retail and fashion. Eager to tell stories from data and adopt new technologies & tools.
• Passionate about self-development and development of others, adaptable and has a growth mindset.
• Proactive and positive mindset that embraces change in a fast moving environment. A clear desire to create value from data and adaptable to changing circumstance.
• Experienced with Adobe Analytics with an aptitude to adapt to new technologies quickly.
• Familiarity with data visualisation techniques or tooling (e.g. Tableau, QlikView, Microsoft Power BI or MicroStrategy) would be useful but not essential.
• An interest in data coding languages (e.g. SQL, Python/R, VBA).