Customer Analytics Manager

Harnham - Data & Analytics Recruitment; City Of London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

Harnham is seeking a Customer Analytics Manager for a 12-month FTC in London. The role is hybrid (3 days in the office). You will own the analytics agenda across customer behaviour, segmentation, lifecycle and profitability, delivering insights and narratives to influence commercial decisions.

Leading 1–2 analysts, you’ll drive reporting and advanced analyses to support strategic growth. The ideal candidate has strong SQL, data visualization skills and a track record in customer analytics within

Qualifications

• Strong experience in customer analytics, customer insight or a closely related analytical discipline.
• Excellent SQL skills.
• Strong data visualisation and storytelling capabilities.
• Experience with customer behaviour, segmentation, retention, loyalty, CLV or profitability.
• Comfortable applying advanced analytical techniques such as clustering, regression and predictive modelling.
• Experience with techniques such as k-means, random forest or linear regression would be beneficial.
• Strong commercial and stakeholder management skills, with the ability to explain complex analysis clearly to non-technical audiences.
• Experience working in retail would be advantageous, but isn't essential.
• Previous line management experience is beneficial, but we are also open to Lead Analysts or Senior Analysts who have mentored or developed others

Responsibilities

• Own the customer analytics agenda, delivering insight that helps the business understand customer behaviour and its commercial impact.
• Lead customer reporting and deep-dive analysis, turning complex datasets into clear stories for senior stakeholders.
• Develop actionable recommendations and clear narratives from data analyses.
• Collaborate across lifecycle, segmentation, retention, loyalty and profitability to drive business decisions.
• Potential leadership element mentoring 1–2 analysts; line management experience is beneficial but not essential.

Skills

Customer analytics

SQL

Data visualization

Stakeholder management

Job description

Customer Analytics Manager

£60,000-£70,000

London (Hybrid - 3x Days a Week in Office)

12-Month FTC

The Company

A leading British fashion retailer with a strong high-street and online presence, serving millions of customers across the UK is seeking a Customer Analytics Manager to join on an initial 12-month contract! The business has made significant progress in how it uses customer data, moving towards a much more customer-led approach to decision‑making across the organisation. This is an opportunity to join a growing analytics function at an exciting point in its development, helping the wider business better understand its customers and use data to drive commercial decisions.

The Role

As the Customer Analytics Manager, you will sit within the wider Customer Analytics function, working across customer behaviour, lifecycle, segmentation, retention, loyalty and profitability. This is a hands‑on analytical role where you'll own the customer analytics agenda, delivering insight that helps the business understand what its customers are doing, why they're doing it and what this means commercially. You'll lead customer reporting and deep‑dive analysis, turning complex datasets into clear stories and actionable recommendations for senior stakeholders.

You’ll also work across areas including:

• Customer lifecycle and health
• Customer segmentation and profiling
• Retention and loyalty
• Customer profitability and lifetime value
• Customer behaviour and trends
• Campaign and promotional effectiveness
• Advanced analytics and modelling
• Customer reporting and KPI development

You’ll be expected to go beyond simply producing analysis, building compelling customer narratives and helping stakeholders understand how customer behaviour connects to sales, retention and wider commercial performance. The role also has a small leadership element, with responsibility for managing 1‑2 analysts. Previous formal line management experience isn't essential, however experience mentoring or developing more junior analysts would be valuable.

Your Skills & Experience

• Strong experience in customer analytics, customer insight or a closely related analytical discipline
• Excellent SQL skills
• Strong data visualisation and storytelling capabilities
• Experience working with customer behaviour, segmentation, retention, loyalty, CLV or profitability
• Comfortable applying advanced analytical techniques such as clustering, regression and predictive modelling
• Experience with techniques such as k‑means, random forest or linear regression would be beneficial
• Strong commercial and stakeholder management skills, with the ability to explain complex analysis clearly to non‑technical audiences
• Experience working in retail would be advantageous, but isn't essential
• Previous line management experience is beneficial, but we are also open to Lead Analysts or Senior Analysts who have mentored or developed others

The Benefits

• £60,000-£70,000