Onsite End-User Support Specialist (Desktop & IT)

Sharp Brains Solutions; Coventry; On-site; GBP 28,000 - 42,000; Full time

Job summary

Sharp Brains Solutions in Coventry, UK is seeking an onsite Desktop Support Engineer (L1) to provide end-user support in an enterprise environment. Responsibilities include hardware/software troubleshooting, IMAC, and incident logging within ITSM systems.

The ideal candidate has 2–5 years of Desktop/IT support experience, solid Windows 10/11 and Microsoft 365 skills, and comfort with Active Directory in an enterprise setting.

Qualifications

• 2–5 years of experience in Desktop/IT support or EUC.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory and basic networking.

Responsibilities

• Provide onsite desktop and deskside support for hardware, software, and network issues.
• Perform IMAC and break/fix activities as required.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and VPN issues.
• Configure and support laptops, desktops, printers, and peripherals.
• Manage user accounts and password resets using Active Directory.
• Support device imaging, software installations, and basic endpoint management.
• Log and resolve incidents through the ITSM ticketing system and follow SLA/ITIL processes.

Skills

Windows 10/11

Microsoft 365

Active Directory

Troubleshooting

Customer support

Tools

ITSM ticketing system

Job description

Sharp Brains Solutions in Coventry, UK is seeking an onsite Desktop Support Engineer (L1) to provide end-user support in an enterprise environment. Responsibilities include hardware/software troubleshooting, IMAC, and incident logging within ITSM systems.

The ideal candidate has 2–5 years of Desktop/IT support experience, solid Windows 10/11 and Microsoft 365 skills, and comfort with Active Directory in an enterprise setting.