Remote Windows Desktop Support Engineer | Break-Fix

SISL Global; Birmingham; On-site; GBP 20,000 - 32,000; Full time

Job summary

SISL Global in Birmingham, UK, seeks a Desktop Technician to provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot hardware, software and applications, and document steps in the ticketing system.

The role includes second-level problem resolution, working with vendors on AV issues, delivering timely status updates, and maintaining ticket records while supporting desktops, laptops, printers and peripherals.

Qualifications

• 3–5 years of Windows experience across multiple versions.
• Experience providing desktop support and troubleshooting hardware/software.
• Ability to log steps in a ticketing system and communicate clearly.
• Customer-service oriented with good communication skills.

Responsibilities

• Provide day-to-day local and remote desktop support.
• Handle inbound calls, troubleshoot and resolve issues, and document steps.
• Provide second-level problem resolution and work with vendors on AV issues.
• Maintain ticket updates and communicate issue status to customers.
• Support desktops, laptops, printers and peripherals; perform routine maintenance.

Skills

Windows OS

Desktop support

Remote support

Tools

Cisco Jabber

Ticketing system

Job description

SISL Global in Birmingham, UK, seeks a Desktop Technician to provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot hardware, software and applications, and document steps in the ticketing system.

The role includes second-level problem resolution, working with vendors on AV issues, delivering timely status updates, and maintaining ticket records while supporting desktops, laptops, printers and peripherals.