Senior Desktop Support Engineer - 3rd Line & Proactive IT

CMC Singapore; Greater London; On-site; GBP 36,000 - 54,000; Full time

Job summary

CMC Markets in London is seeking an experienced End User Support professional to deliver 3rd line desktop support for our internal user base. You will triage requests received by email, chat, telephone and face-to-face, working with Modern Workplace engineers to find solutions and improvements.

You will document all steps for incident analysis, take ownership of issues and escalate when needed, and mentor junior staff.

Qualifications

• Experience in providing 3rd line desktop support to an internal user base.
• Strong knowledge of Windows domain environments and Windows desktop.
• Good written and verbal communication skills and ability to document steps.

Responsibilities

• Provide 3rd line desktop support to internal customers.
• Escalate to 1st/2nd line and work with Modern Workplace engineers.
• Document incidents and problems for later analysis and reference.
• Own issues, manage expectations and provide regular updates.
• Mentor junior staff and contribute to process improvements.

Skills

Windows Domain

Windows Desktop

Email & Messaging

Communication

Multitasking

Mac Support JAMF

ITIL Experience

AV Solutions

Server Hardware

Tools

JAMF

Exchange

MS Teams

Job description

CMC Markets in London is seeking an experienced End User Support professional to deliver 3rd line desktop support for our internal user base. You will triage requests received by email, chat, telephone and face-to-face, working with Modern Workplace engineers to find solutions and improvements.

You will document all steps for incident analysis, take ownership of issues and escalate when needed, and mentor junior staff.