Senior End User Support Engineer - 12 Month FTC

CMC Markets; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

CMC Markets in London is seeking a Senior End User Support Engineer for a 12-month FTC. You will provide 3rd line desktop support to internal users and act as escalation point for 1st and 2nd line teams, while collaborating with Modern Workplace engineers to implement effective solutions.

You will manage incidents with thorough documentation, take ownership, and drive improvements in support processes. The role includes mentoring junior staff and maintaining high-quality service levels.

Qualifications

• Experience in a Windows domain environment and desktop support.
• Experience with Exchange and MS Teams for email/messaging.
• Experience in ITIL-based multi-tier support environments.
• Experience supporting MAC computers and JAMF.

Responsibilities

• Provide 3rd line desktop support to internal users.
• Serve as escalation point for 1st and 2nd line teams.
• Collaborate with Modern Workplace engineers to implement solutions.
• Ensure incidents and problems are documented for analysis.
• Take ownership of issues and escalate where needed.
• Work to optimise support processes and provide proactive service.
• Train and mentor junior staff to raise overall skill levels.
• Manage customer expectations and provide regular updates.

Skills

Windows domain environments

Windows desktop

Exchange / MS Teams

Verbal and written communication

Multitasking under pressure

ITIL environments

Modern AV solutions

Server hardware maintenance

Tools

JAMF

Job description

CMC Markets in London is seeking a Senior End User Support Engineer for a 12-month FTC. You will provide 3rd line desktop support to internal users and act as escalation point for 1st and 2nd line teams, while collaborating with Modern Workplace engineers to implement effective solutions.

You will manage incidents with thorough documentation, take ownership, and drive improvements in support processes. The role includes mentoring junior staff and maintaining high-quality service levels.