Desktop Support Engineer - 3-Site Incident Lead

Situations Vacant Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Situations Vacant Ltd is seeking a Desktop Support Engineer in West End, London to provide hands-on IT support, incident response, and service delivery across three sites. You will troubleshoot, document procedures, and maintain secure IT environments while supporting end users and systems.

The role requires strong Microsoft product knowledge, IT service desk exposure, and ability to manage upgrades and migrations while ensuring SLA targets and regulatory compliance.

Qualifications

• Experience with Microsoft products and IT support.
• Exposure to IT service desk or IT support teams with outcomes.
• Knowledge of ITIL practices and infrastructure.
• Ability to plan software upgrades and migrations.
• Experience with security and auditing concepts.

Responsibilities

• Provisioning of new users and accounts.
• Create Active Directory and email accounts.
• Maintain secure environments and patching.
• End user support for OS and Office applications.
• Network troubleshooting and WAN connectivity.
• Backup and restore strategy management.
• Hardware refresh planning and execution.
• Support London offices to minimize downtime.
• Coordinate IT service desk activities and incident response.
• Participate in IT strategy and service improvements.

Skills

Strong communicator

Customer focus

Problem solving

ITIL knowledge

Deadline oriented

Education

Relevant IT qualifications

Tools

Active Directory

Exchange / Office 365

Patch management

IT service management

Job description

Situations Vacant Ltd is seeking a Desktop Support Engineer in West End, London to provide hands-on IT support, incident response, and service delivery across three sites. You will troubleshoot, document procedures, and maintain secure IT environments while supporting end users and systems.

The role requires strong Microsoft product knowledge, IT service desk exposure, and ability to manage upgrades and migrations while ensuring SLA targets and regulatory compliance.