Senior Desktop Support Analyst

JR United Kingdom; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide exceptional technical support in a dynamic environment. This role involves diagnosing and resolving complex hardware and software issues while collaborating with various IT teams. You will be responsible for maintaining operating systems, deploying software updates, and supporting communication tools. If you thrive under pressure and possess strong problem-solving skills, this is an exciting opportunity to make a significant impact in a fast-paced setting. Join a team where your contributions will enhance operational efficiency and user satisfaction.

Qualifications

• In-depth knowledge of desktop operating systems and hardware.
• Exceptional troubleshooting and problem-solving abilities.

Responsibilities

• Provide comprehensive technical support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Create and maintain documentation and training materials.

Skills

Windows 10/11

Microsoft Office Suite

Active Directory

Citrix

VDI

Exchange

Troubleshooting

Problem-solving

Interpersonal Skills

Tools

Microsoft SCCM

TeamViewer

Remote Desktop

Job description

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Responsibilities:

• Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies.
• Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs and monitoring solutions.
• Install, configure, and maintain operating systems (Windows 10 and Office 365), productivity suites (Microsoft Office), applications, and security software.
• Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM).
• Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly.
• Support collaboration and communication tools, including MS Teams, Email, and mobile communications.
• Collaborate with other IT teams to address escalated issues and implement robust solutions.
• Investigate and troubleshoot critical vulnerabilities to ensure robust security.
• Create and maintain documentation, knowledge base articles, and training materials to enhance team efficiency.
• Participate in the planning and implementation of IT projects, such as system upgrades and migrations.
• Set up and support audiovisual (AV) equipment for meetings across all organizational levels.

Requirements:

• In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange.
• Familiarity with endpoint security software, including antivirus and firewall solutions.
• Proficiency with software deployment tools such as Microsoft SCCM.
• Exceptional troubleshooting and problem-solving abilities.
• Ability to operate effectively under pressure and prioritize tasks in a dynamic environment.
• Strong communication and interpersonal skills.
• Ideally worked in Financial Services or similar regulatory organisations.

The Salary for this role is up to £60,000 plus bonus and additional benefits.

Unfortunately this client does not offer sponsorship and candidates must be living within a commutable distance to Central London as the role is 5 days per week in the office.