Senior 2nd Line Desktop Support Analyst, Law Firm, London

WMDO - World Medical Device Organization; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a prestigious law firm as a Senior 2nd Line Support Specialist, where you'll be a vital part of a collaborative team. This role involves providing expert IT support, troubleshooting technical challenges, and ensuring smooth operation of office infrastructure. Your contributions will enhance the firm's technology landscape, supporting a culture of excellence and innovation. If you thrive in a fast-paced environment and are passionate about delivering top-notch service, this is the perfect opportunity for you. Be part of a firm that values teamwork and professional growth, and take your career to the next level!

Qualifications

• 5+ years of IT support experience with strong customer service skills.
• Proficient in Windows OS and MS-Office 365 Suite.

Responsibilities

• Provide 2nd line IT support and troubleshoot technical issues.
• Install and configure desktops, laptops, and telephone systems.
• Support AV and video conferencing systems for meetings.

Skills

IT Support Experience

Windows OS

MS-Office 365 Suite

Networking (TCP/IP, DHCP, DNS)

Customer Service Skills

Communication Skills

Education

'A' Level or Equivalent

Tools

Desktops

Laptops

Telephone Systems

AV Systems

Video Conferencing Systems

Job description

Senior 2nd Line Support Specialist, Law Firm, London

A 3,000-user, US-based law firm with a collaborative, inclusive, and rewarding work environment. Their people-first culture drives success and global growth, making them one of the world's top law firms.

Role Summary:

Work as a senior member of the five-person, 2nd line Desktop & Applications Support team in the 300-user London office. Support office infrastructure, troubleshoot technical issues, deliver projects and assist service desk personnel to ensure efficient IT system deployment and maintenance per firm policies.

Key Responsibilities:

• Provide timely, professional 2nd line IT support and effective communication.
• Assist colleagues and improve overall IT knowledge within the firm.
• Install, configure, and support desktops, laptops, telephone systems and peripherals.
• Provide second-line support & troubleshooting, escalating issues when necessary.
• Support AV and video conferencing systems for meetings and events.
• Maintain accurate documentation and meticulous adherence to processes.
• Manage IT inventory databases and coordinate vendor repairs.
• Act as a liaison for IT teams and firm management in the IT Manager's absence.
• Evaluate and test new technology solutions for London.

Skills & Experience:

• Minimum five years of relevant IT support experience.
• Strong knowledge of Windows OS and MS-Office 365 Suite.
• Networking knowledge (TCP/IP, DHCP, DNS).
• 'A' level or equivalent education.
• Excellent customer service and oral & written communication skills.
• Willingness to work flexible hours & overtime when needed.
• Experience in law firms or professional services.

Be part of a world-class law firm that thrives on exceptional service, innovation and teamwork. If you're a proactive IT professional looking for an exciting and rewarding challenge, we want to hear from you!

Please apply with CV.