Senior Dental Receptionist & Team Lead

Bupa Dental Care UK; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Healthcare & wellbeing support

Financial & lifestyle benefits

Career pathways and progression

Cycle to Work Scheme

Annual flu vaccine

Discounted eye tests

Job summary

Bupa Dental Care London Bank is seeking aLead Dental Receptionist to oversee the busy reception team in a large, multi-disciplinary practice. The role focuses on delivering outstanding patient experiences while managing bookings, payments and records.

You will lead a welcoming front-of-house team, coordinate rotas, handle patient inquiries, and support clinicians to ensure a smooth patient journey from reception to treatment.

Qualifications

• People-focused, empathetic and able to create positive patient experiences.
• Experience in a customer-focused role.
• Strong communication, face-to-face and on the phone.
• Confident using IT systems to manage bookings and records.
• Proactive and flexible, ready to support the team.
• Professionalism and a passion for delivering excellent service.
• Confidence in promoting Bupa Dental Care products and services.

Responsibilities

• Oversee reception and staff rotas.
• Greet patients warmly and manage queries.
• Diary and appointment management to keep the practice running efficiently.
• Explain treatment options and assist with payments.
• Maintain accurate patient records and confidentiality.
• Support clinicians with smooth handovers and patient journey.

Skills

Team leadership

Customer-facing

Communication skills

IT systems

Proactive/flexible

Professionalism

Upselling

Job description

Bupa Dental Care London Bank is seeking aLead Dental Receptionist to oversee the busy reception team in a large, multi-disciplinary practice. The role focuses on delivering outstanding patient experiences while managing bookings, payments and records.

You will lead a welcoming front-of-house team, coordinate rotas, handle patient inquiries, and support clinicians to ensure a smooth patient journey from reception to treatment.