Lead Receptionist

Bupa UK; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare support

Wellbeing programme

Employee discounts

Wagestream access

Career progression

Job summary

Bupa Dental Care – London Bank is seeking a proactive Lead Dental Receptionist to oversee the busy reception team in a large multi-disciplinary practice at 77 Cornhill, London. You will be the first point of contact for patients, guiding bookings, payments, and patient journeys with a welcoming, professional approach.

You will lead the reception team, optimise diary management, and liaise with clinicians and management to ensure a smooth patient experience across NHS and private services.

Qualifications

• Experience leading a reception or front-of-house team.
• Excellent customer service and communication skills.
• Ability to manage bookings and patient records efficiently.

Responsibilities

• Oversee reception operations and staff rotas.
• Warmly greet patients in person and over the phone.
• Manage diary and appointment bookings, cancellations, and rescheduling.
• Support patients with explanations of processes and treatment options (NHS vs private).
• Maintain accurate patient records and handle confidential information.
• Provide team support to ensure smooth handovers and patient journeys.

Skills

Leadership

Customer service

Communication

IT systems

Proactive

Tools

Booking software

CRM systems

Job description

Lead Dental Receptionist – Bupa Dental Care- London Bank

77 Cornhill, London. EC3V 3QQ

Mon-Fri- 9am-6pm

We are looking for an outstanding Lead Dental Receptionist to oversee the day-to-day running of our busy reception team within a large, multi-disciplinary dental practice.

As the first point of contact for our patients, you will play a crucial role in creating an exceptional patient experience while ensuring the smooth and efficient operation of the practice. You will provide leadership to the reception team, support diary optimisation, drive administrative excellence, and act as a key liaison between clinicians, nurses, management, and patients.

This is an exciting opportunity for an experienced dental receptionist looking to take the next step in their career or an existing team leader seeking a new challenge.

What You’ll Be Doing

• Oversee reception and staff rotas
• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What We’re Looking For

• Confident leading a team
• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits Of Working With Us

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you’re organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer