Senior Technician

Howden; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Reasonable accommodations

Job summary

Howden is seeking a Senior Delegated Authority Technician to support post-placement processing for Delegated Authority placements, ensuring accurate premium, claims and bordereau handling across onshore and offshore teams.

You will work with broking, technical, claims and finance teams to drive service delivery, implement standardised processes, and uphold governance. This role is part of Bowood & Programs Operations within Howden Re.

Qualifications

• Significant experience within delegated authority, binder, MGA or insurance operations.
• Strong understanding of premium and claims bordereau processing.
• Experience with offshore or outsourced operational services.
• Strong communication skills.
• Ability to work effectively in a fast-paced, evolving environment.
• London Market and Lloyd’s experience.
• Knowledge of OpenTWINS, GlobalXB, Brokasure or similar market systems.
• Experience of workflow and automation technologies.

Responsibilities

• Support all processing activities across Bowood & Programs.
• Ensure the accurate and timely processing of premium, claims and bordereau transactions.
• Drive high levels of service delivery to internal and external stakeholders.
• Monitor workloads and allocate resources effectively to meet business demands.
• Manage operational risks and escalation points relating to processing activities.
• Support the development of the offshore processing resources.
• Ensure effective workflow management between onshore and offshore team members.
• Help monitor quality, productivity and service delivery across outsourced functions.
• Support initiatives to standardise processing activities across the business.
• Support the implementation of new systems and other strategic technology initiatives.
• Develop strong relationships with brokers, technical teams, claims teams, finance and senior management.
• Provide regular reporting and updates to senior leadership.
• Support strategic business initiatives and operational projects.
• Ensure compliance with all regulatory, Lloyd’s, carrier and internal governance requirements.

Skills

Delegated authority experience

Binder/MGA experience

Insurance operations

Premium/bordereau processing

Offshore/outsourced operations

Strong communication

Fast-paced environment

Tools

OpenTWINS

GlobalXB

Brokasure

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Working at Howden Re

At Howden Re, we’re on a mission to do things differently. Our no silo approach, elite team, and clear focus on innovation and relentless execution means our clients are at the heart of all we do.

As a big global reinsurance broker, we deliberately avoid the one-size-fits-all approach, committing to creating bespoke solutions that address the unique challenges of a modern and dynamic marketplace. Our team is empowered to drive progress, creating opportunities for career and personal development, unlocking new value for clients, fostering long-term partnerships, and using the collective power of Howden to change how the world sees risk and insurance.

When you join Howden Re, you become part of a vibrant and entrepreneurial workplace culture that prioritises collaboration, ownership, and shared success. Here, your contributions will directly impact our mission to be the global partner of choice in reinsurance and strategic advisory.

Be a part of Howden Re’s exciting journey. Together, we are shaping the future of reinsurance.

The Role

A Senior Delegated Authority Technician is responsible for supporting all post-placement processing activities relating to Delegated Authority Placements. Ensuring the efficient, accurate and compliant handling of premium, claims and bordereau transactions.

The role will support both the onshore and offshore processing teams, driving operational excellence, service delivery, process standardisation and continuous improvement. Working closely with broking, technical, claims and finance teams, a senior Technician will ensure processing activities support the business’s growth ambitions while maintaining appropriate controls and client service standards.

This role will play a key part in the ongoing transformation of Bowood & Programs Operations, helping to deliver improved servicing standards and supporting the development of our offshore and onshore operations.

What will you be doing?

• Support all processing activities across Bowood & Programs.

• Ensure the accurate and timely processing of premium, claims and bordereau transactions.

• Drive high levels of service delivery to internal and external stakeholders.

• Monitor workloads and allocate resources effectively to meet business demands.

• Manage operational risks and escalation points relating to processing activities.

• Support the development of the offshore processing resources.

• Ensure effective workflow management between onshore and offshore team members.

• Help monitor quality, productivity and service delivery across outsourced functions.

• Support initiatives to standardise processing activities across the business.

• Support the implementation of new systems and other strategic technology initiatives.

• Develop strong relationships with brokers, technical teams, claims teams, finance and senior management.

• Provide regular reporting and updates to senior leadership.

• Support strategic business initiatives and operational projects.

• Ensure compliance with all regulatory, Lloyd’s, carrier and internal governance requirements.

Who are we looking for?

Essential

• Significant experience within delegated authority, binder, MGA or insurance operations.

• Strong understanding of premium and claims bordereau processing.

• Experience with offshore or outsourced operational services.

• Strong communication skills.

• Ability to work effectively in a fast-paced, evolving environment.

Desirable

• London Market and Lloyd’s experience.

• Knowledge of OpenTWINS,GlobalXB,Brokasureor similar market systems.

• Experience of workflow and automation technologies.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent