Senior Debt Advisor

Catch22; London; On-site; GBP 36,000; Full time

Job summary

Join a dynamic Advice Service Team as a Senior Debt Advisor, where you'll provide exceptional debt advice to over 3000 clients annually. In this full-time role, you'll manage complex casework, support clients in understanding debt management, and collaborate with a dedicated team. With a strong commitment to equality, diversity, and inclusion, this forward-thinking organization offers a supportive environment and opportunities for professional growth. Enjoy generous leave, a pension scheme, and a focus on wellbeing, making it an ideal place for passionate individuals to make a positive impact in the community.

Benefits

28 days annual leave + bank holidays

Pension scheme with matching contributions

Discounted shopping opportunities

Work-from-home days for admin purposes

Qualifications

• Experience in providing high-quality debt advice and complex casework.
• Understanding of the voluntary sector and advice sector policies.

Responsibilities

• Provide exceptional debt advice according to FCA guidelines.
• Manage a caseload and ensure records are up-to-date.

Skills

Debt Management

Client Support

Volunteer Management

FCA Guidelines Knowledge

Education

Degree in relevant field

Advice/Advocacy Qualification

Job description

Job Description

We are looking for a Senior Debt Advisor to join our energetic and growing Advice Service Team that supports over 3000 clients a year. You will provide clients with an exceptional advice offer, including complex finance and debt casework. Community Links debt advice is FCA registered.

As Senior Debt Advisor, you will:

• Provide high-quality debt advice, including complex casework in accordance with Financial Conduct Authority (FCA) guidelines, and refer clients to relevant support systems where appropriate.
• Adopt an adaptable approach for clients by providing contact via face-to-face meetings, email, phone calls, etc.
• Work collaboratively with the advice team, internal teams at Community Links, and the wider Catch22 group.
• Support clients to gain a better understanding of debt management.
• Manage a caseload of service users and ensure all records are up-to-date.
• Hold a degree or relevant advice/advocacy qualification.
• Have understanding of the voluntary sector and knowledge of the strategic and policy environment in which the advice sector operates.
• Experience in volunteer management, including recruiting, onboarding, and daily management.

Place of work: Community Links offices (105 Barking Road), with a minimum of three days a week in the office.

Hours of work: Full-time, 37 hours per week.

Salary/Grade: £35,875 per annum / Practitioner.

Reports to: Housing Solicitor and Advice Programme Manager.

Level of screening: Enhanced DBS.

*This role is subject to an Enhanced DBS and MoJ checks.
*This is a community-based role, with travel across various delivery and training sites across London.

Remote working: Please note, in the main, remote working does not apply to this role.

• 28 days annual leave + bank holidays, rising to 33 days with service.
• Pension scheme with matching contributions of up to 4%.
• Discounted shopping opportunities.
• 1 or 2 work-from-home days can be granted for admin purposes, not contractually obliged, but part of our wellbeing support.

See the benefits of working for Catch22 here.

Interviews will be scheduled as suitable candidates are identified; early application is encouraged.

At Catch22, we value equality, diversity, and inclusion. We are committed to providing equal opportunities and promoting diversity and inclusion in all aspects of our work.

Catch22 is committed to rigorous safeguarding and safer recruitment practices, ensuring all individuals are safely and appropriately checked.