Specialist Debt Advisor

PROSPECTUS; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Specialist Debt Adviser to support individuals facing financial challenges. In this impactful role, you will provide comprehensive debt advice, negotiate with creditors, and develop sustainable repayment plans. Your expertise will help clients navigate their financial difficulties, making a real difference in their lives. This full-time position involves a mix of on-site and remote work, allowing you to engage with diverse communities while fostering resilience and understanding. If you're passionate about empowering others and have the necessary qualifications, this is the perfect opportunity for you.

Qualifications

• Minimum 2 years experience in providing accredited debt advice.
• Proven casework skills with complex debt solutions.

Responsibilities

• Provide budgeting advice and support for clients in debt.
• Negotiate with creditors and set up repayment arrangements.

Skills

Debt Advice

Casework Skills

Numeracy Skills

Coaching Capability

Empathy

Education

Level 3 Accredited Qualification in Debt Advice

Generalist Adviser Certificate

CertMAP

Tools

Microsoft Office Suite

Job description

Prospectus is passionate about supporting organisations close to the frontline, and few organisations have greater impact on lives than this one.

Personal debt and its consequences have an enormous effect on individuals and families alike. Our client works with partners to provide budgeting advice and support to try and alleviate these difficulties, working with service users to prepare detailed financial statements and explore ways of maximising income and reducing outgoings. Advisers in this organisation negotiate with creditors directly on behalf of clients; set up manageable and sustainable repayment arrangements and provide full casework services.

Job Title: Specialist Debt Adviser

As a Specialist Debt Adviser, you will hold a valid level 3 accredited qualification in Debt Advice (accredited through CMA, IMA, Wiser Adviser or similar) or alternatively Generalist Adviser certificate (Citizens Advice or similar), and ideally a CertMAP. You'll also have a thorough understanding of the debt advice model with proven casework skills and experience of dealing with complex and challenging cases. You will also have supervisory responsibilities which will cover training and development, monitoring from a compliance and quality perspective, and a strong coaching capability.

You will have a minimum of 2 years of experience in providing comprehensive accredited debt advice. Your experience in executing debt solutions such as (and not limited to) DMP, Bankruptcies, DRO, Breathing Space, Write Off, and undertaking income maximisation solutions such as charitable grants, issuing food and fuel vouchers, Uswitch checks, DHP, and other benefit entitlement checks/referrals.

At a personal level, you will need to demonstrate resilience and the ability to understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community, particularly barriers faced by over-indebted and financially excluded communities. You will also need to demonstrate a high standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information.

Due to the nature of this role, a DBS check would be run on successful candidates. Please note this is a full-time role, Monday-Friday, 35 hours per week based on site 2 days per week.

If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible.

As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcomes applications from all sections of the community. Prospectus invests in your journey as a candidate and is committed to supporting you in your application.