Insolvency Advisor, Personal Debt Solutions

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks an Insolvency Advisor to join their Personal Debt Solutions team in London. This role focuses on providing exceptional service through initial consultations, assisting debtors and creditors, and promoting debt solutions via community outreach and social media. The ideal candidate will have a strong background in customer service or financial services, excellent communication skills, and a keen attention to detail. Join a supportive environment that prioritizes personal and professional growth while making a meaningful impact in clients' lives.

Qualifications

• 2+ Jahre Erfahrung in Kundenservice oder Finanzdienstleistungen erforderlich.
• Starke Kommunikationsfähigkeiten und Detailgenauigkeit sind wichtig.

Responsibilities

• Durchführung von Erstberatungen zur Beurteilung der Schuldnersituation.
• Unterstützung von Schuldnern und Gläubigern in Bezug auf Insolvenzfragen.

Skills

Kundenservice

Finanzdienstleistungen

Kommunikationsfähigkeiten

Detailgenauigkeit

Zeitmanagement

Teamarbeit

Education

2+ Jahre Erfahrung im Kundenservice oder relevanten Bereichen

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Insolvency Advisor, Personal Debt Solutions, London

Client:

BDO

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5f596ff751cc

Job Views:

7

Posted:

04.04.2025

Expiry Date:

19.05.2025

Job Description:

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a high priority on your personal and professional growth.

Our London office is looking for an Insolvency Advisor to join the Personal Debt Solution team. This position entails maintaining an in-office presence by completing the following duties:

1. Perform initial consultations to assess the debtor’s situation and recommend appropriate options; training will be provided.
2. Assist debtors and creditors, both in person and by telephone, as it relates to bankruptcies and proposals.
3. Review interview forms and prepare files/documents for client signing.
4. Community outreach, business development, presentations, and use of social media to promote personal debt solutions offerings.

How do we define success for your role?

1. You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration.
2. You understand your client’s needs, challenges, and opportunities; clients describe you as positive, professional, and empathetic.
3. You identify, recommend, and are focused on effective service delivery to your clients.
4. You share in an inclusive and engaging work environment that develops, retains & attracts talent.
5. You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
6. You grow your expertise through learning and professional development.

Your experience and education

1. 2+ years in customer service, financial services insolvency, banking, credit counseling, or other relevant areas of interpersonal skills with the ability to collaborate with team members, debtors, and creditors.
2. Demonstrated ability to communicate effectively in various situations.
3. Strong attention to detail in a fast-paced environment.
4. Takes personal ownership and responsibility for the quality and timeliness of work.
5. Proficient in Microsoft Outlook, Word & Excel.
6. Excellent time management and organizational skills.
7. A team player who can also work independently.
8. Previous insolvency experience (asset but not required).
9. Available to work one evening shift a week until 7:30 pm.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.