Generalist Advice Supervisor and Debt Lead

Citizens Advice; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in the non-profit sector is seeking a passionate Generalist Advice Supervisor and Debt Lead. This role is perfect for someone who thrives in leadership and enjoys collaborating with diverse teams. You will supervise both paid and voluntary staff, ensuring high-quality debt advice services while shaping client outcomes. Your expertise will guide training initiatives and compliance with regulatory standards, making a significant impact on the community. If you are eager to advocate for change and lead impactful campaigns, this opportunity is for you.

Qualifications

• Experience in leading teams and providing supervision.
• Strong knowledge of debt advice and compliance regulations.

Responsibilities

• Supervise staff and volunteers in debt advice services.
• Conduct case reviews and ensure high standards of advice.
• Design and deliver training on debt issues.

Skills

Leadership

Debt Advice

Training Design

Case Review

Compliance

Education

Relevant Degree or Equivalent Experience

Job description

Generalist Advice Supervisor and Debt Lead

Join to apply for the Generalist Advice Supervisor and Debt Lead role at Citizens Advice.

About the role

This exciting new role is ideal for a candidate eager to make an immediate impact and who enjoys leading and collaborating with others. Responsibilities include:

1. Providing on-the-day supervision to paid and voluntary staff across various workstreams.
2. Conducting case reviews of debt issues in collaboration with our Quality of Advice and Case Review team to ensure high standards of advice.
3. Leading in building partnerships with council officers and debt charities to support debt advice services and create client pathways.
4. Supporting the leadership team in shaping our debt advice services, identifying key areas, client outcomes, and resolution steps.
5. Designing and delivering training on debt issues to staff and community stakeholders.
6. Supervising volunteers handling complex casework where your expertise is required.
7. Ensuring compliance with Financial Conduct Authority regulations.
8. Leading research and campaigns related to debt, advocating for change based on case studies and local needs.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industry: Non-profit Organizations