Senior Data Centre Engineer

HAMILTON ROWE RECRUITMENT SERVICES LTD; Greater London; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

23 days annual leave

Company pension

Internal progression

Additional training

Job summary

Hamilton Rowe Recruitment Services Ltd is seeking a Senior Data Centre Engineer for Heathrow to work on a Continental Days & Nights shift. The role focuses on cross connects, rack patching, and decommissioning within a busy data environment.

You will manage deployments and repairs, coordinate with Account Managers and Service Managers, and ensure tasks meet OLAs/SLAs while adhering to safety and regulation standards.

Qualifications

• Experience in an operational Data Centre environment.
• Ability to plan cabinet utilisation and space in line with standards.
• Experience with cross-connects and patching.
• Proficient in diagnosing faults in live hosting solutions.

Responsibilities

• Provide support for pre-scheduled and reactive workflows at the Data Centre or at other locations.
• Plan and optimise Data Centre space and cabinet utilisation.
• Prepare quotations in alignment with standards and OLAs.
• Mount servers, storage, and network equipment in cabinets.
• Install Data Centre cabling following documentation and standards.
• Deliver pre- and post-sales support to relevant teams.
• Manage Remedy/ServiceNow tickets within OLAs/SLAs.
• Address non-compliance issues and drive them to resolution.
• Investigate incidents, identify root causes and implement remedies.
• Prepare accurate, timely reports.
• Ensure repairs comply with current regulations.

Skills

Data Centre operations

Rack design & patching

Cross-connect installation

Troubleshooting live systems

SLAs & OLAs

Tools

Remedy/ServiceNow

Copper/Fiber cabling tooling

Job description

Senior Data Centre Engineer

Heathrow

Up to £60,000

Our client is looking for an experienced Senior Data Centre engineer to work on a shift basis (Continental Days & Nights) to specialise in activities such as cross connects, localised patching, racking and decommissioning.

Job Duties

• Provide support for both pre - scheduled and reactive operational workflows at the Data Centre or, as pre-arranged, at other locations.
• Plan and optimise the efficient use of Data Centre space and cabinet utilisation in accordance with the Hosting Data Centre Standards.
• Prepare quotations in alignment with defined standards and Operational Level Agreements (OLAs).
• Mount servers, storage, and network equipment in cabinets, adhering to current Data Centre standards.
• Install Data Centre cabling for managed solutions and internal networks, following design documentation and utilising current copper, fibre, and patch panelling standards.
• Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers.
• Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's).
• Support governance activities by addressing any non-compliance issues and managing them to resolution.
• Investigate incidents and faults, identify root causes, and implement appropriate remedies.
• Prepare accurate and timely reports as required.
• Ensure corrective and repair work complies with current regulations.

Key Requirements

• Experience working in an operational Data Centre environment, including rack elevation design and handling server, storage, and network hardware.
• Skilled in the installation of network cross-connects and cabinet patching using copper and fibre cabling.
• Proficient in troubleshooting and resolving faults in live customer hosting solutions.
• Strong understanding of the mechanical and electrical configurations within a Data Centre.

Salary & Benefits

• Up to £60,000
• Working on a Continental Day’s & Night’s Shift pattern
• 23 days annual leave entitlement
• Company pension
• Internal progression
• Additional training