Data Center Shift Technician

JLL; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

JLL in Croydon is seeking a Data Centre Engineer to support 24/7 operations within the data centre environment. The role includes installation, commissioning and ongoing maintenance of racks, housing, network and computer equipment on a 12-hour shift pattern (days and nights).

You will work with hardware from HP, Cisco, Dell and Arista, manage cabling, power and cable management, ensuring installations meet high standards while liaising with global teams and customers.

Qualifications

• Computer engineering knowledge to optimise methods of working.
• Cabling knowledge to achieve efficient installations.
• Rack mount kit installation including HP, Cisco, Dell, Arista hardware.
• Hardware maintenance including replacing failed parts and testing cabling.

Responsibilities

• Install and maintain racks, housing, network and computer equipment.
• Ensure installations meet standards for tidiness, security and asset information.
• Provide 24/7 support with shift coverage and liaise with global counterparts and third parties.

Skills

Computer engineering

Cabling

Rack mounting

Hardware maintenance

Communication skills

Office tools

Tools

Service Now

xpedite

Job description

This is a permanent role to support of Data Centre Operations for Proximity Services based in Croydon where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre engineer will be responsible for providing technical assistance and overall support to our customers providing 24/7 365 cover through a 12 hour shift pattern days and nights within the data Centre (06:00 to 18:00 and 18:00 to 06:00).

The Data Centre Engineer will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling.

Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes.

The Data Centre Engineer will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.

Job Specifications - Essential Skills, Knowledge And Experience

• Computer engineering experience and knowledge in order to achieve optimum methods of working.
• Cabling experience and knowledge, to achieve optimum methods of working.
• Installation of rack mount kit including HP and CISCO, Dell, Arista, Synergy 1200,
• Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
• Highly motivated individual, with a positive & pro-active attitude to work.
• Willingness to make changes to improve operational efficiency through innovation, process, and procedures, adopting and adapting ideas and practices from elsewhere.
• Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
• Capable of working with the minimum of supervision.
• Good written and verbal communication skills (English).
• Good working knowledge of Outlook, Word, and Excel
• Excellent team skills, with an ability to listen and contribute to discussions and meetings.
• Customer and service focused, with determination to meet their needs.
• Flexible

Job Specifications - Desirable Skills, Knowledge And Experience

• ITIL Accreditation
• Service Now
• xpedite.