Senior Cyber Risk CSM — Strategic Accounts

BitSight; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Benefits offered by this job

Equity grant

Incentive program

Comprehensive benefits

Job summary

Bitsight, a leader in cyber risk management, seeks a Senior Customer Success Manager in the UK/Portugal. You will manage 40–60+ strategic accounts or 250+ engagements, driving transformational outcomes and executive-level impact.

You’ll mentor others, shape account strategy, and expand opportunities while collaborating across functions to ensure lasting value for Bitsight customers. The role requires a proven track record in customer success, strategic planning, and cross-functional leadership.

Qualifications

• 5-15 years in customer success, account management, solutions consulting, or enterprise roles.
• Expertise in cybersecurity, cyber risk management, and industry trends; recognized as trusted advisor on security strategy.
• Proven success managing large, complex, multi-stakeholder accounts through full lifecycle; strong ARR expansion track record.
• Industry certifications preferred (CTPRP, CISSP, PMP, DASM); in-depth understanding of compliance, governance, threat landscape.
• Executive relationship management and C-level communication experience; public speaking and thought leadership presence.

Responsibilities

• Own strategic relationships and outcomes for high-value accounts
• Design and execute multi-year strategic account plans
• Conduct executive business reviews demonstrating business impact
• Build and maintain C-suite relationships as a trusted cyber risk advisor
• Drive thought leadership initiatives to elevate customer maturity
• Identify and develop cross-functional expansion opportunities
• Mentor junior CSMs on account strategy and relationships
• Lead initiatives to improve CS processes and practice effectiveness

Skills

Strategic account management

Executive relationships

Cross-functional collaboration

Thought leadership

Mentorship

C-suite communication

Job description

Bitsight, a leader in cyber risk management, seeks a Senior Customer Success Manager in the UK/Portugal. You will manage 40–60+ strategic accounts or 250+ engagements, driving transformational outcomes and executive-level impact.

You’ll mentor others, shape account strategy, and expand opportunities while collaborating across functions to ensure lasting value for Bitsight customers. The role requires a proven track record in customer success, strategic planning, and cross-functional leadership.