Strategic IT CSM | Roadmaps, Risk & Growth
Academia Ltd
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Benefits offered by this job
Job summary
Academia Ltd. is seeking a Senior Customer Success Manager to become a trusted technology partner for a focused portfolio of clients.
You will influence IT decisions, shape long‑term roadmaps and help organisations become more secure, productive and confident in how they use technology. You’ll own a focused portfolio, deliver high‑quality QBRs, and translate insights into practical recommendations that drive business outcomes for charities, education providers, public sector bodies and
Qualifications
- Proven experience in.Managed Service Provider (MSP) environments delivering IT services and SLAs.
- Experience leading Quarterly Business Reviews (QBRs) and client service reviews.
- Ability to interpret IT health data and present to non-technical stakeholders.
Responsibilities
- Own a focused portfolio of customer relationships and act as trusted strategic contact.
- Plan, deliver and document high-quality QBRs built around IT Health Scorecards and roadmap recommendations.
- Guide customers through IT Health Scorecard frameworks, linking technology decisions to business goals.
- Identify risks and opportunities early, guiding lifecycle planning and improvement activities.
- Spot whitespace for growth and translate needs into concrete service projects.
Skills
Job description
Academia Ltd. is seeking a Senior Customer Success Manager to become a trusted technology partner for a focused portfolio of clients.
You will influence IT decisions, shape long‑term roadmaps and help organisations become more secure, productive and confident in how they use technology. You’ll own a focused portfolio, deliver high‑quality QBRs, and translate insights into practical recommendations that drive business outcomes for charities, education providers, public sector bodies and
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