Senior Customer Support Analyst

The Simpro Group Pty Ltd; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Support Representative, der mit exzellenten Kommunikationsfähigkeiten und einer Leidenschaft für Kundenservice begeistert. In dieser Rolle sind Sie für die Unterstützung von Kunden und die Identifizierung von Verbesserungsmöglichkeiten für Softwareprodukte verantwortlich. Sie werden in einem dynamischen Team arbeiten, das Wert auf persönliche Entwicklung und ein unterstützendes Arbeitsumfeld legt. Wenn Sie ein selbstmotivierter Problemlöser sind, der gerne in einem flexiblen Arbeitsumfeld arbeitet, ist dies die perfekte Gelegenheit für Sie.

Benefits

Private Krankenversicherung

Mitarbeiterunterstützungsprogramm

Lebensversicherung

Betriebliche Altersvorsorge

Flexible Arbeitszeiten

Home Office-Zulage

Bezahlte Freiwilligenurlaubstage

Urlaubsanspruch

Karriereentwicklungsmöglichkeiten

Casual Dress Code

Qualifications

• Exzellente Kundenservicefähigkeiten und Kommunikationsfähigkeiten.
• Fähigkeit zur Problemlösung und effektives Fragenstellen.

Responsibilities

• Engagieren Sie sich professionell mit Kunden und internen Stakeholdern.
• Identifizieren Sie Möglichkeiten zur Verbesserung der Software.

Skills

Kundenservice

Kommunikation

Verhandlung

Beziehungsaufbau

Problem solving

Zeitmanagement

Cloud-Technologien

Job description

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Simpro Software

First Things First - What We Can Offer You

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with 5% employer contribution
• Generous Parental Leave Program
• Home Office Allowance
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Programme – get rewarded for referring a friend to join our team!
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Flexible working environment
• Casual dress and relaxed office environment
• Happy hours and office games
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions
  
  
  

The Job

The Customer Support Representative, Level 1 is responsible for the support of our Customers through their expertise and specialist knowledge of the Simpro suite of products

What You’ll Do

Professionally engage with Simpro customers, clients and internal stakeholders on a day-to-day basis using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing improvements

What You’ll Bring

• Excellent customer service skills, communication, negotiation and relationship building skills
• The ability to empathise and understand the needs of clients
• A polite and friendly telephone manner
• A self-starter and demonstrating resourcefulness and ability to use initiative
• Someone with troubleshooting, problem solving and effective questioning skills
• An eagerness and enthusiasm to learn, along with the ability to learn quickly
• Good personal time management and organizational skills, with the ability to handle multiple priorities and changing schedules
• An understanding or insight into trades industries would be a big advantage
• A good understanding of cloud based technologies and systems
  
  
  

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Simpro Software by 2x

Sign in to set job alerts for “Senior Customer Support Analyst” roles.

Leeds, England, United Kingdom 3 days ago

Leeds, England, United Kingdom 3 days ago

Leeds, England, United Kingdom 2 days ago

Leeds, England, United Kingdom 2 weeks ago

Customer Success Manager - 12-Month Maternity Cover

Leeds, England, United Kingdom 1 week ago

Senior Customer Success Manager - HR / ER SaaS Tech. UK Remote

Leeds, England, United Kingdom 3 days ago

Customer Success Manager - IT Technology/Cloud

West Yorkshire, England, United Kingdom 2 days ago

Customer Success Manager - IT Technology/Cloud, GET STAFFED ONLINE RECRUITMENT LIMITED

Leeds, England, United Kingdom 3 days ago

Leeds, England, United Kingdom 2 weeks ago

Mirfield, England, United Kingdom 3 days ago

Leeds, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 2 weeks ago

Harrogate, England, United Kingdom 3 days ago

Leeds, England, United Kingdom 1 week ago

Stocksbridge, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 1 month ago

Brighouse, England, United Kingdom 2 days ago

Leeds, England, United Kingdom 4 weeks ago

Leeds, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 4 weeks ago

Microsoft Data Solutions Support Analyst

York, England, United Kingdom 3 weeks ago

Senior Credit Risk Analyst – Commercial Lending

Leeds, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.