Senior Account Manager

ICS-digital; Leeds; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Senior Account Manager to enhance client relationships and drive success in digital marketing campaigns. This role offers the chance to work with a dedicated team, focusing on client satisfaction and project delivery across various digital channels. With opportunities for professional growth and a supportive work environment, this position is perfect for a driven individual eager to make an impact in a dynamic industry. Join a team that values collaboration and creativity, and take your career to the next level while enjoying a competitive salary and excellent benefits.

Benefits

33 days annual leave

Birthday off

Work abroad policy

Competitive pension scheme

Bonus scheme

Family Policies

Flexible working

Life Assurance

Private healthcare

Regular team socials

Qualifications

• Experience in a client-facing role with a digital marketing agency.
• Strong written and verbal communication skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Ensure projects are delivered on time and to budget.

Skills

Client Relationship Management

Digital Marketing

Communication Skills

Analytical Skills

Problem-Solving

Education

Degree in Marketing or Business

Job description

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We have already recruited for this role once so far this year, but due to client demand and growth we are looking for another Senior Account Manager to join our team! We’re looking for a client services professional with a strong track record of agency account management and client success to play a key role in managing customer relationships across high stakes national and international digital campaigns.

Working in partnership with colleagues and clients in highly competitive industries, there is significant scope for professional development, highly collaborative working and personal growth, all with the full support of our 100-strong team in Leeds.

Senior Account Manager

As an integral voice in the central Client Services function at ICS-digital, you'll be responsible for building and maintaining strong relationships with your clients, while ensuring all projects - across service areas like SEO, content, PR and translation - are delivered on time and to budget - often at global scale.

The Role

• Permanent, full time
• Competitive salary with uncapped bonus scheme
• To support, nurture, grow and retain your key clients by identifying opportunities to maximise their success, with the complementary goal of increasing retention and revenue for the agency
• Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
• Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients
• Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing
  
  

Requirements

• Experience in a client-facing role with a digital marketing agency
• Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team
• Strong written and verbal communication skills
• Case examples of successful pitching and / or upselling either individually or as a key part of a team
• Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
• Experience working with clients across a variety of sectors
• A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
• Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports
  
  

Benefits

• 33 days annual leave
• Birthday off
• Work abroad policy (up to 30 days per year)
• Competitive pension scheme (matched up to 7%)
• Bonus scheme
• Industry-leading Family Policies
• Hybrid, flexible working
• Life Assurance and private Bupa healthcare
• Regular team socials
• Free weekly breakfasts
  
  

We appreciate that employing people with a broad range of life experiences and ways of thinking adds value to our organisation. If you require any additional support or reasonable adjustments that will help you to perform at your best and be happy in the workplace, please let us know.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Marketing Services

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