Senior Customer Success Strategist - Enterprise Growth

onetrust; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

Equity RSUs

Annual performance bonus opportunities

Retirement account support

Paid parental leave (14+ weeks)

Career development opportunities

Privacy certification exam fees

Job summary

OneTrust is hiring a Senior Customer Success Manager in London to act as a trusted advisor for a portfolio of strategic customers. You will partner with Sales, Product, Engineering, and Consulting to maximize value, adoption, and revenue retention.

The role emphasizes executive engagement, cross-functional collaboration, and driving growth through proactive account management and strategic guidance within a high-touch environment.

Qualifications

• BA/BS in a relevant subject or equivalent experience.
• 3+ years in a client-facing role (CSM, professional services, or technical consulting).
• Excellent verbal and written communication with senior stakeholders.
• Experience managing Enterprise or Strategic customers.
• Ability to drive retention and growth through value realization.

Responsibilities

• Establish relationships with customer stakeholders and executive sponsors.
• Serve as primary contact to help customers navigate OneTrust.
• Collaborate cross-departmentally to provide product expertise.
• Deliver proactive communications and manage escalations.
• Align customer roadmap with product roadmap and drive value.

Skills

Relationship management

Executive stakeholder

Cross-functional collaboration

Customer-facing

Strategic account growth

Education

BA/BS or equivalent

Tools

CRM tools

Salesforce

Job description

OneTrust is hiring a Senior Customer Success Manager in London to act as a trusted advisor for a portfolio of strategic customers. You will partner with Sales, Product, Engineering, and Consulting to maximize value, adoption, and revenue retention.

The role emphasizes executive engagement, cross-functional collaboration, and driving growth through proactive account management and strategic guidance within a high-touch environment.