Senior Customer Success Manager - Programmatic

Genius Sports Group; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in sports data and technology is seeking a Senior Customer Success Manager to manage key accounts and drive client satisfaction. This role involves strategic planning, client retention, and collaboration with cross-functional teams. The ideal candidate has extensive experience in digital media, programmatic advertising, and proven success in customer success management, ensuring exceptional client experiences.

Benefits

Health insurance

Skills training

Social events

Wellbeing activities

Qualifications

• 5 years+ experience in Digital media and/or Customer Success.
• Proven success in managing a customer portfolio and exceeding client expectations.

Responsibilities

• Ownership of Tier 1 accounts and client strategy.
• Drive strategic conversations and cultivate strong relationships.

Skills

Digital media

Customer Success

Programmatic advertising

Communication

Analytical skills

Tools

Demand Side Platforms

Ad Serving technologies

Job description

London, England, United Kingdom

A bit about us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.

We are the trusted partnr to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners.

Genius Marketing Suite enables brands, sponsors, sportsbooks, leagues and teams, to meet those needs and power every stage of their fan marketing journey.

The suite of products combines a sports-centric media buying service, that provides marketing teams access to millions of fans worldwide, with a dynamic creative solution that makes it easy to design, automate and distribute personalised video and display adverts at scale. In addition, the platform features a full set of interactive digital engagement tools, that help brands establish long-term relationships with fans. This role sits under the social creative solution division.

The Role

We're looking for an experienced Senior Customer Success Manager and emerging leader on the Client Services team.

A Programmatic client services expert who is developing expertise. Proactively manage a portfolio of assigned Genius Marketing Suite accounts. Drive strategic conversations, focusing on client needs and exceeding expectations. Cultivate strong, long-term relationships with clients, acting as a trusted advisor. Lead and collaborate effectively with cross-functional teams to deliver exceptional client experiences.Programmatic experience is essential.

Primary Responsibilities

• Ownership of Tier 1 accounts
  • Oversee and implement client strategy across their sub-set
  • Forecasting spend and revenue for each of their client accounts.
  • Ultimately are responsible for securing client retention and driving adoption growth.
• Mapped to the middle tier decision makers and technical buyers at Tier 1 organizations
• Working alongside the CS Director and/or Director Growth for Discovery of Upsell and any Cross Sell opportunities
• Accountable for:
  • Client Strategy, Strategy Reviews & QBRs
  • Campaign Activation & QA
  • Analysis
  • Troubleshooting
  • Service
  • Process

Secondary Responsibilities

• Owns and is responsible across Tier 2, 3and 4 accounts
  • Mapped to senior and middle Tier 2 & 3 Key Stakeholders
• Accountable & Responsible for:
  • Account Strategy, Strategy Reviews & QBRs
  • Campaign Activation & QA
  • Analysis
  • Troubleshooting
  • Service
  • Process

Other Core Responsibilities

• Contribute in conjunction with CS Director / Director Growth for strong POVs around Genius Marketing Suite products and industry topics and working with respective individuals on CS leadership team.

Required Skills (You are a perfect fit if you have)

• 5 years+ experience in Digital media and/or Customer Success
• Proven success in managing a customer portfolio and exceeding client expectations.
• Experience working in programmatic advertising is essential.
• Experience of Demand Side Platforms and Ad Serving technologiesis essential
• Excellent communication and organisational skillswith the ability to build rapport and trust.
• Strong analytical skills and uncompromising attention to detail
• Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment
• A keen interest in digital media and ad tech.

This role is eligible for hybrid working - 3 days in the office and 2 days from home

What’s in it for you?

As well as a competitive salary, variable compensation and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile *

Do you now or at any point in the future need a visa/sponsorship to work in the UK? *

We ask that you come into the office (Soho Square) at a minimum of 3 days a week. Are you able to meet this requirement? *

Please confirm your expected salary. (Please specify OTE vs basic salary). *

When are you available to start? *

Do you have existing experience managing client accounts with a focus on Programmatic advertising? Please Specify... *

Do you have experience selling/ upselling programmatic marketing products and solutions? Please specify where and when you gained this experience as it is an essential requirement *

Global D&I Demographics

At Genius Sports we believe in better together, which means we don’t only value diversity, but we are determined to make sure that everyone here feels included and valued.

We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous, you will not be personally identifiable by any of the data you include.

This also means that if you choose to disclose a disability the Talent Acquisition team will not be able to identify you personally to assist with any measures that might help during the process. Therefore, if you require any support throughout the application or interview process please ensure to reach out to the team directly and make them aware of any requirements, and we will do what we can to help.