Senior Customer Success Manager at Hyper Growth Video Advertising Platform

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An exciting opportunity to join a market leader in contextual video advertising as a Senior Customer Success Manager. This role involves working closely with the Head of Customer Success to drive success for a portfolio of high-profile global brands. You will own campaign performance, create strategies for client success, and have the chance to mentor junior team members. With an impressive client list and a global presence, this fast-growing organization offers a clear progression route and extensive onboarding. If you are passionate about the AdTech space and ready to make an impact, this role is perfect for you.

Qualifications

• Good understanding of the AdTech space and desire to join a fast-growing organization.
• Experience with mentoring junior team members is beneficial.

Responsibilities

• Own campaign performance and success for high-profile global brands.
• Create strategies for continued client success and mentor junior team members.

Skills

Programmatic Advertising

Analytical Skills

Rich Media Experience

Mentoring

Tools

Excel

Job description

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Senior Customer Success Manager at Hyper Growth Video Advertising Platform, London

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Client:

Grey Matter Recruitment

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

91804f920638

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Exciting opportunity to join the global leader in the contextual advertising space as part of their scaling team in London.

The Role:

This is a highly impactful role, working closely with the Head of Customer Success to deliver success for a portfolio of high-profile global brands.

• Own campaign performance and success
• Client champion; creating strategies for continued success
• Clear and diverse progression route, with extensive onboarding and training
• Mentoring junior team members

The Company:

This market leader in contextual video advertising works closely with both agencies and global brands to maximise their digital video campaigns.

• Impressive client list including: Meta, Twitter, eBay, Lego and Apple
• Privately owned and profitable
• Global presence with offices across Europe, the US and MENA

Desired Skills and Experience:

The Senior Customer Success Manager will have a good understanding of the AdTech space, with the desire to join a fast-growing organisation.

• Programmatic specialist; confident working across different DSPs
• Rich Media experience is an added bonus!
• Strong analytical skills; able to use Excel at an advanced level
• Mentoring junior team members would be beneficial, but not essential!