Senior Customer Success Manager - Programmatic

Genius Sports; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in sports data technology is seeking a Senior Customer Success Manager to manage key accounts and ensure client satisfaction. The role involves strategic planning, client relationship management, and collaboration with cross-functional teams. Ideal candidates will have extensive experience in digital media and programmatic advertising, with strong analytical and communication skills. This position offers hybrid working options and a range of benefits including health insurance and skills training.

Benefits

Health Insurance

Skills Training

Social Events

Wellbeing Activities

Qualifications

• 5 years+ experience in Digital media and/or Customer Success.
• Proven success in managing a customer portfolio.

Responsibilities

• Proactively manage a portfolio of assigned accounts.
• Drive strategic conversations focusing on client needs.

Skills

Communication

Analytical Skills

Organizational Skills

Tools

Demand Side Platforms

Ad Serving Technologies

Job description

A bit about us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.

We are the trusted partnr to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners.

Genius Marketing Suite

Genius Marketing Suite enables brands, sponsors, sportsbooks, leagues and teams, to meet those needs and power every stage of their fan marketing journey.

The suite of products combines a sports-centric media buying service, that provides marketing teams access to millions of fans worldwide, with a dynamic creative solution that makes it easy to design, automate and distribute personalised video and display adverts at scale. In addition, the platform features a full set of interactive digital engagement tools, that help brands establish long-term relationships with fans. This role sits under the social creative solution division.

The Role

We're looking for an experienced Senior Customer Success Manager and emerging leader on the Client Services team.

A Programmatic client services expert who is developing expertise. Proactively manage a portfolio of assigned Genius Marketing Suite accounts. Drive strategic conversations, focusing on client needs and exceeding expectations. Cultivate strong, long-term relationships with clients, acting as a trusted advisor. Lead and collaborate effectively with cross-functional teams to deliver exceptional client experiences.Programmatic experience is essential.

Primary Responsibilities

• Ownership of Tier 1 accounts
  • Oversee and implement client strategy across their sub-set
  • Forecasting spend and revenue for each of their client accounts.
  • Ultimately are responsible for securing client retention and driving adoption growth.
• Mapped to the middle tier decision makers and technical buyers at Tier 1 organizations
• Working alongside the CS Director and/or Director Growth for Discovery of Upsell and any Cross Sell opportunities
• Accountable for:
  • Client Strategy, Strategy Reviews & QBRs
  • Campaign Activation & QA
  • Analysis
  • Troubleshooting
  • Service
  • Process

Secondary Responsibilities

• Owns and is responsible across Tier 2, 3and 4 accounts
  • Mapped to senior and middle Tier 2 & 3 Key Stakeholders

• Accountable & Responsible for:
  • Account Strategy, Strategy Reviews & QBRs
  • Campaign Activation & QA
  • Analysis
  • Troubleshooting
  • Service
  • Process

Other Core Responsibilities

• Contribute in conjunction with CS Director / Director Growth for strong POVs around Genius Marketing Suite products and industry topics and working with respective individuals on CS leadership team.

Required Skills (You are a perfect fit if you have)

• 5 years+ experience in Digital media and/or Customer Success
• Proven success in managing a customer portfolio and exceeding client expectations.
• Experience working in programmatic advertising is essential.
• Experience of Demand Side Platforms and Ad Serving technologiesis essential
• Excellent communication and organisational skillswith the ability to build rapport and trust.
• Strong analytical skills and uncompromising attention to detail
• Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment
• A keen interest in digital media and ad tech.

This role is eligible for hybrid working - 3 days in the office and 2 days from home

What’s in it for you?

As well as a competitive salary, variable compensation and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.