Client Success Manager (m/f/d) – UK Market

Adsquare GmbH; London; Hybrid; EUR 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company that empowers marketers with innovative location intelligence solutions. As a key player in the Global Customer Success team, you will manage a diverse client portfolio, driving growth and delivering exceptional service. Your role will involve collaborating with sales teams to identify new opportunities, optimizing campaigns for performance, and ensuring clients receive top-notch training and support. With a commitment to a flexible work environment and a focus on professional development, this dynamic role offers a chance to make a significant impact in the programmatic advertising landscape while enjoying a supportive and engaging workplace culture.

Benefits

Flexible work models

Yearly education budget of 1,200€

30 vacation days per year

Public transport contribution

Mental health coaching and counseling

Latest hardware and tools provided

Qualifications

• 2-4 years of experience in client success or account management.
• Strong understanding of digital advertising and media agency operations.

Responsibilities

• Manage client portfolio with a focus on growth and campaign optimization.
• Lead platform training and client workshops to enhance product usage.

Skills

Client Success

Account Management

Data Analysis

Customer Experience

Business Development

Digital Advertising Ecosystem

Tools

CRM Systems

Tableau

Job description

Intro

At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you’re ready to be part of a fast-paced, dynamic environment where your work makes a direct impact, we’d love to hear from you.

About the team

Your Mission

As a UK CSM you will be an important contributor to the Global CS team, reporting directly to local CS leadership.

• You own an existing client portfolio across media agencies and brand-direct relationships, working in a hybrid approach with both client-facing and technical/operational responsibilities.
• You are accountable for developing a defined book of business with specific growth targets.
• You partner closely with UK Sales to identify and execute new opportunities within your patch.
• You follow best practice to create effective campaign solutions for clients, e.g., bespoke targeting strategies, troubleshooting, and implementing measurement tracking.
• You monitor and optimise campaigns to drive performance and ROI.
• You ensure the highest levels of accuracy in forecasting and opportunity tracking.
• You are client-facing and readily available to meet in-person at client offices.
• You take the lead on platform training, showcasing the best of the product.
• You take the lead on client workshops, quarterly business reviews, and bi-annual strategic account planning.

Your Profile

• You have 2-4 years of experience in client success, account management, client development, or a similar function within the programmatic/data/ad agency field.
• Delivering exceptional customer experience and services is in your DNA.
• Demonstrable track record of identifying and executing business expansion opportunities would be an advantage.
• You have a proficient understanding of the digital advertising ecosystem and how planning and buying teams at media agencies in the UK operate.
• Previous experience in real-time advertising, programmatic/paid social, advertising data solutions, and ad-tech is an advantage.
• You work seamlessly and in dynamic partnership with colleagues from other functions including Sales, Partnerships, and Operations.
• You are well organised and highly capable of balancing competing priorities.
• You are experienced with data analysis, with the ability to pull out key insights to inform future strategies and drive growth. Previous experience with CRM systems and Tableau are advantageous.
• You are fluent in English; proficiency in other EU languages is a nice-to-have but not essential.

What you will do

Why us?

On top of a competitive package:

• We are open to flexible work models: we work on a hybrid mode and remotely.
• To encourage education and professional growth, we offer an individual yearly budget of 1,200€.
• You are entitled to 30 vacation days per year.
• Public transport contribution.
• We care about your mental health and provide you with coaching and counseling sessions through the collaboration with the Fürstenberg Institut.
• We equip you with the latest hardware and provide you with all the tools you need to thrive.