Customer Success Associate

Worldly; London; Remote; USD 60,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Associate, where your passion for sustainability will help businesses make informed decisions. In this dynamic role, you will support users of an innovative impact intelligence platform, ensuring they maximize the value of their subscriptions. Collaborate with diverse teams, drive product adoption, and stay ahead of sustainability trends to empower clients across the EMEA region. This is an exciting opportunity to be part of a mission-driven organization dedicated to transforming the way products are made and fostering a sustainable future.

Benefits

Medical, Dental, and Vision Insurance

Company-sponsored 401k with matching

Incentive Stock Options

100% Parental Paid Leave

Unlimited PTO

12 company holidays

Office stipend for supplies

Flexible time off

Culture committee and interest groups

Qualifications

• Experience in sustainability and client support is essential.
• Strong analytical skills to make data-driven decisions.

Responsibilities

• Act as primary contact for customer inquiries and support tickets.
• Drive product adoption and provide ongoing education.

Skills

Sustainability concepts

Analytical skills

Project management

Client support

Education

Degree in Sustainability or related field

Tools

Worldly tools

Job description

Customer Success Associate

Location: EMEA - Remote

About Worldly

Worldly is the world’s most comprehensive impact intelligence platform — delivering critical data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

About the Role

We are seeking a customer-focused sustainability professional to join our Customer Success team as a Customer Success Associate. Reporting to the Director of Sustainability, you’ll serve as a key resource for training and sustainability expertise for Worldly tool users, helping to build and support our rapidly expanding user base across the EMEA region.

In this role, you’ll work closely with cross-functional teams to ensure businesses of all sizes can make data-driven decisions regarding their sustainability strategies and implementation. You’ll inspire innovative solutions, collaborate with partners integrating Worldly data into third-party systems, and bring programmatic structure to scaling our work with others.

What You'll Do

• Act as the primary technical client contact for customer inquiries, answering 1st & 2nd level support tickets related to Worldly tools and sustainability questions to ensure users receive maximum value from their subscriptions.

• Support the sales team by articulating the functionalities and value of Worldly tools.

• Collaborate with internal teams and external partners on the development and adoption of Worldly tools, including Product Tools, Brand & Retail Modules, and Facility Tools.

• Drive product adoption and provide ongoing education to ensure users are equipped to reduce their environmental and social impact.

• Monitor new developments in sustainability, including technical advancements, legislative changes, and industry trends, and share insights internally to keep Worldly tools relevant.

• Work closely with the Customer Success team to strengthen the organization and champion a culture of customer and partner success.

• Manage multiple customer or partner relationships simultaneously, ensuring their needs are met and their goals are supported.

We'd Like to See

• Knowledge of basic sustainability concepts and methodologies for measuring environmental and social impact, such as life cycle assessment (LCA).

• Experience working directly with clients to support their customer experience and business goals.

• Strong analytical skills with the ability to make data-driven decisions and translate insights into actionable metrics.

• Complex project management experience, with the ability to thrive in fast-paced environments with shifting priorities.

• A commitment to sustainability, demonstrated through professional or personal experience.

• Knowledge of the apparel, footwear, and textile industry is a plus.

• Experience in a technology/SaaS organization within a fast-paced, growing environment is a plus.

• Flexibility to work early or late hours and willingness to travel within the EMEA region to support Worldly’s client base.

What We Can Offer You

• Medical, Dental, and Vision Insurance through multiple PPO options. Worldly covers 90% of employee premiums and 60% of spouse/dependent premiums.

• Company-sponsored 401k with up to 4% match.

• Incentive Stock Options.

• 100% Parental Paid Leave.

• Unlimited PTO.

• 12 company holidays.

Life at Worldly
Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level.

Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Benefits and Perks

• Earn a competitive salary and performance-based bonuses.

• Get healthcare, retirement matching, and equity for eligible employees.

• Use the office stipend to get the supplies you need—combat Zoom fatigue with no-meeting Fridays.

• Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.

• We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.

Equity Statement
We believe reflecting the diversity of those we strive to serve is essential. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

Compensation Overview

Base Salary: $60,000 - 70,000 USD

Eligibility for Performance-Based Incentive Plan

Equity Stock Options