Senior Customer Success Manager — Enterprise SaaS Growth

Searchspring; Waltham Cross; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

25 days holiday + service days (max 28

Company pension scheme

Vitality Healthcare / Gym membership /

Cycle to work program

Flexible working between home and the/

Résumé du poste

Athos Commerce, based in the United Kingdom, is seeking a Senior Customer Success Manager to lead growth and expansion for enterprise customers. You will own client relationships, manage renewals, and drive value across our product data feed management solution.

You will develop and execute strategic account plans, train and mentor customers, and collaborate with sales, marketing, product, and implementation teams to ensure adoption and profitability.

Qualifications

• Min 3–5 years in a Senior CS Manager role within SaaS/digital marketing.
• Strong CS best practices for churn risk, renewals, and expansion.
• Experience creating testing and optimisation roadmaps with KPI impact.
• Proven ability to own client relationships and drive stakeholder communication.
• Thrives in a fast-paced environment with a proactive, problem-solving mindset.

Responsabilités

• Build and nurture relationships with assigned enterprise accounts to ensure value delivery and renewal.
• Develop and execute detailed customer-focused strategic account plans.
• Provide training and ongoing support to maximise platform adoption and profitability.
• Collaborate with sales, marketing, product, and implementation teams to align CS efforts with goals.
• Handle customer escalations with empathy and drive swift resolutions.

Connaissances

Senior CS Manager experience

Enterprise customer management

SaaS business knowledge

Communication & relationship-building

Data analysis & KPI tracking

Problem-solving & resolution

Organisational skills

Technical proficiency

Cross-functional collaboration

Multi-account management

Testing & optimisation planning

Description du poste

Athos Commerce, based in the United Kingdom, is seeking a Senior Customer Success Manager to lead growth and expansion for enterprise customers. You will own client relationships, manage renewals, and drive value across our product data feed management solution.

You will develop and execute strategic account plans, train and mentor customers, and collaborate with sales, marketing, product, and implementation teams to ensure adoption and profitability.