Senior Customer Success Manager - Electrical Solutions

Schneider Electric Corp; Telford, Warrington, Greater London; Hybrid; GBP 58,000 - 86,000; Full time

Benefits offered by this job

Bonus scheme

28 days leave

Pension scheme

Share ownership

Health & wellbeing

Gym flex

Learning portal

Mentors & projects

Job summary

Schneider Electric UK is seeking a Customer Success Manager to manage a portfolio of customers across the lifecycle, coordinating with engineering and service delivery teams to maximise value from electrical infrastructure and digital solutions.

You will travel around two days per week to sites across the UK, build lasting relationships, conduct reviews, support renewals and identify opportunities to expand services.

Qualifications

• Strong interpersonal skills with a technical mindset and understanding of electrical infrastructure.
• Experience in customer success, account, or contract management is desirable.
• Familiarity with service delivery, project coordination and CRM tools.

Responsibilities

• Build and maintain strong customer relationships across the lifecycle.
• Coordinate with engineering, service delivery and commercial teams to ensure value delivery.
• Lead onboarding, adoption, and renewal processes with customers.
• Conduct regular reviews and site visits to understand needs and performance.
• Identify opportunities to expand services and contract scope.

Skills

Interpersonal skills

Electrical engineering understanding

Service delivery knowledge

Account management

Contract management

Travel willingness

Education

Level 3 Electrical Engineering qualification

Bachelor’s degree in Engineering or related field

Tools

Salesforce

Job description

Schneider Electric UK is seeking a Customer Success Manager to manage a portfolio of customers across the lifecycle, coordinating with engineering and service delivery teams to maximise value from electrical infrastructure and digital solutions.

You will travel around two days per week to sites across the UK, build lasting relationships, conduct reviews, support renewals and identify opportunities to expand services.