Customer Success Manager

Schneider Electric; Telford, Warrington; On-site; GBP 55,000 - 85,000; Full time

Job summary

Schneider Electric is seeking a Customer Success Manager to manage a UK customer portfolio, from onboarding to renewal, ensuring value and positive outcomes. The role combines technical understanding with relationship leadership across engineering, service delivery and commercial teams.

You’ll travel to customer sites ~2 days/week, align with internal teams, and identify opportunities to enhance service value while supporting contract renewals. A relevant engineering background is preferred.

Qualifications

• Strong interpersonal skills with understanding of electrical engineering, service delivery or technical environments.
• Background in electrical engineering, technical services, customer success, account management or contract management.
• Experience managing customer relationships and coordinating with internal stakeholders.
• Excellent communication and relationship-building abilities with customers and technical teams.
• Commercial awareness to identify opportunities to enhance service value.
• Good organisational and planning skills to manage multiple customers and priorities.
• Minimum Level 3 qualification in Electrical Engineering; bachelor's degree preferred.
• Willingness to travel to UK customer sites ~2 days/week.

Responsibilities

• Build and maintain strong customer relationships, acting as a trusted point of contact and ensuring high service levels.
• Manage the customer journey from onboarding through contract renewal to support long-term satisfaction and retention.
• Conduct regular meetings, site visits and business reviews to understand needs and agree on next steps.
• Coordinate planned maintenance, shutdowns, equipment lifecycle and ongoing service activities with engineering teams.
• Develop and maintain customer success plans to ensure outcomes are delivered and issues addressed.
• Monitor satisfaction, contract performance and service delivery to identify improvement opportunities.
• Identify opportunities for additional services, solutions or contract enhancements for evolving needs.
• Collaborate with Sales, Operations and technical specialists to ensure seamless delivery across the lifecycle.
• Support contract renewals by communicating ongoing value of products and services.

Skills

Customer relationships

Account management

Contract management

Electrical engineering knowledge

Communication skills

Stakeholder coordination

Education

Level 3 Electrical Engineering qualification

Bachelor's degree in Engineering or related discipline

Tools

Salesforce

Job description

Customer Success Manager - internal job title - Senior Specialist, Customer Success

Location: Telford, Warrington or London

Travel: Approximately 2 days per week across the UK

The Opportunity

At Schneider Electric, we're looking for a Customer Success Manager to join our UK team and help our customers maximise the value of their electrical infrastructure, services and digital solutions.

This is an opportunity for someone who enjoys building lasting customer relationships, solving problems and working collaboratively to deliver successful outcomes.

You'll manage a portfolio of customers, acting as their key point of contact throughout the lifecycle of their service contracts. You'll work closely with our technical, operational and commercial teams to ensure customers receive the support they need, while identifying opportunities to enhance their experience and deliver additional value.

Whether you're an experienced customer success professional or an electrical engineer looking to transition into a more customer-focused role, we'd be interested in hearing from you.

What You'll Be Doing

• Build and maintain strong customer relationships, acting as a trusted point of contact and ensuring customers receive a consistently high level of service.
• Manage the customer journey from onboarding and adoption through to contract renewal, supporting long-term customer satisfaction and retention.
• Conduct regular customer meetings, site visits and business reviews to understand customer needs, review performance and agree on next steps.
• Work closely with engineering and service delivery teams to coordinate planned maintenance, shutdowns, equipment lifecycle requirements and ongoing service activities.
• Develop and maintain customer success plans, ensuring agreed outcomes are delivered and potential issues are addressed proactively.
• Monitor customer satisfaction, contract performance and service delivery, using insights to identify areas for improvement.
• Identify opportunities to introduce additional services, solutions or contract enhancements that support customers' evolving requirements.
• Collaborate with Sales, Operations and technical specialists to ensure seamless communication and delivery across the customer lifecycle.
• Support contract renewals, helping customers understand the ongoing value of Schneider Electric's products and services.

What We're Looking For

We're looking for someone who combines strong interpersonal skills with an understanding of electrical engineering, service delivery or technical environments.

Ideally, you'll bring:

• A background in electrical engineering, technical services, customer success, account management or contract management.
• An understanding of electrical infrastructure, ideally including low-voltage (LV) and high-voltage (HV) systems.
• Experience managing customer relationships, resolving challenges and coordinating with internal stakeholders.
• Strong communication and relationship‑building skills, with the ability to engage confidently with customers and technical teams.
• Commercial awareness, including the ability to recognise opportunities to improve service value and strengthen customer partnerships.
• Good organisational and planning skills, with the ability to manage multiple customers and priorities.
• A proactive, collaborative approach and a genuine commitment to delivering positive customer outcomes.
• A minimum Level 3 qualification in Electrical Engineering, with a bachelor's degree in Engineering or a related discipline preferred.
• Willingness to travel to customer sites across the UK, typically around two days per week.

Experience with service contracts, project management, customer success platforms or CRM systems such as Salesforce would be an advantage.

You don't need to have worked as a Customer Success Manager before. If you have a strong technical foundation, enjoy working with customers and want to develop your career in a more relationship‑focused and commercially aware position, we'd encourage you to apply.

Why Join Schneider Electric?

You’ll have the opportunity to work with customers across critical electrical infrastructure environments, helping them maximise the performance, reliability and value of their installed equipment and services.

You’ll be supported by experienced technical and operational teams, allowing you to focus on developing customer relationships, understanding their needs and delivering long‑term value.

This role offers the opportunity to develop your commercial, technical and relationship management skills within a global energy technology business.

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it’s an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company’s future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.