Senior Customer Success Manager - Electrical Infrastructure

Schneider Electric Corp; Telford, Warrington; On-site; GBP 55,000 - 85,000; Full time

Job summary

Schneider Electric is seeking a Customer Success Manager to manage a UK customer portfolio, from onboarding to renewal, ensuring value and positive outcomes. The role combines technical understanding with relationship leadership across engineering, service delivery and commercial teams.

You’ll travel to customer sites ~2 days/week, align with internal teams, and identify opportunities to enhance service value while supporting contract renewals. A relevant engineering background is preferred.

Qualifications

• Strong interpersonal skills with understanding of electrical engineering, service delivery or technical environments.
• Background in electrical engineering, technical services, customer success, account management or contract management.
• Experience managing customer relationships and coordinating with internal stakeholders.
• Excellent communication and relationship-building abilities with customers and technical teams.
• Commercial awareness to identify opportunities to enhance service value.
• Good organisational and planning skills to manage multiple customers and priorities.
• Minimum Level 3 qualification in Electrical Engineering; bachelor's degree preferred.
• Willingness to travel to UK customer sites ~2 days/week.

Responsibilities

• Build and maintain strong customer relationships, acting as a trusted point of contact and ensuring high service levels.
• Manage the customer journey from onboarding through contract renewal to support long-term satisfaction and retention.
• Conduct regular meetings, site visits and business reviews to understand needs and agree on next steps.
• Coordinate planned maintenance, shutdowns, equipment lifecycle and ongoing service activities with engineering teams.
• Develop and maintain customer success plans to ensure outcomes are delivered and issues addressed.
• Monitor satisfaction, contract performance and service delivery to identify improvement opportunities.
• Identify opportunities for additional services, solutions or contract enhancements for evolving needs.
• Collaborate with Sales, Operations and technical specialists to ensure seamless delivery across the lifecycle.
• Support contract renewals by communicating ongoing value of products and services.

Skills

Customer relationships

Account management

Contract management

Electrical engineering knowledge

Communication skills

Stakeholder coordination

Education

Level 3 Electrical Engineering qualification

Bachelor's degree in Engineering or related discipline

Tools

Salesforce

Job description

Schneider Electric is seeking a Customer Success Manager to manage a UK customer portfolio, from onboarding to renewal, ensuring value and positive outcomes. The role combines technical understanding with relationship leadership across engineering, service delivery and commercial teams.

You’ll travel to customer sites ~2 days/week, align with internal teams, and identify opportunities to enhance service value while supporting contract renewals. A relevant engineering background is preferred.