Senior Customer Success Manager – Electrical Infrastructure

Schneider Electric Corp; Little London; On-site; GBP 58,000 - 86,000; Full time

Benefits offered by this job

Health & wellbeing support

Gym flex

Employee share ownership programme

Pension scheme

Learning portal

Job summary

Schneider Electric is seeking a Customer Success Manager to join our UK team, managing a portfolio of customers across the lifecycle of service contracts. You will be the main contact, coordinating with engineering, operations and commercial teams to ensure value delivery and long-term satisfaction.

The role welcomes candidates with a strong technical background, even if you are transitioning from engineering to relationship-focused work.

Qualifications

• Background in electrical engineering, technical services, customer success, account management or contract management.
• Understanding of electrical infrastructure, LV/HV systems preferred.
• Experience managing customer relationships and coordinating with internal teams.
• Strong communication and relationship-building skills; able to engage with customers and technical teams.
• Commercial awareness and ability to spot opportunities to improve service value.

Responsibilities

• Build and maintain strong customer relationships and be the trusted contact for service contracts.
• Manage the customer journey from onboarding through renewal to drive satisfaction and retention.
• Conduct regular customer meetings, site visits, and business reviews to assess needs and agree next steps.
• Coordinate with engineering and service delivery teams for maintenance, lifecycle needs and activities.
• Develop and maintain customer success plans and address issues proactively.
• Monitor satisfaction, performance and delivery to identify improvement areas.
• Identify opportunities to introduce additional services or contract enhancements.
• Collaborate with Sales, Operations and technical specialists for seamless delivery.

Skills

Electrical engineering

Technical services

Customer success

Account management

Contract management

Communication

Relationship building

Commercial awareness

Organisational skills

Willingness to travel

Education

Level 3 Electrical Engineering

Bachelor’s degree in Engineering

Tools

Salesforce

Job description

Schneider Electric is seeking a Customer Success Manager to join our UK team, managing a portfolio of customers across the lifecycle of service contracts. You will be the main contact, coordinating with engineering, operations and commercial teams to ensure value delivery and long-term satisfaction.

The role welcomes candidates with a strong technical background, even if you are transitioning from engineering to relationship-focused work.