Senior Customer Success Manager, AI Tools (Hybrid, Equity)

Softweb Resourcing Limited; Cambridge; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Equity

Global travel

Hybrid Cambridge role

Influence CS function

Job summary

Softweb Resourcing Limited in Cambridge is seeking a Senior Customer Success Manager to help engineers at leading tech companies change how they write software. This hybrid role lets you work closely with technical stakeholders to ensure customers extract maximum value from our AI tools.

You'll drive happiness, retention and growth, build strong relationships, and collaborate with engineering, product and sales teams across global accounts. Expect international travel and a strong equity package.

Qualifications

• Experience as a Customer Success Manager working with software engineers
• Ability to work with technical end-users and stakeholders
• Empathy, resilience, and a genuine focus on helping customers win

Responsibilities

• Drive customer happiness, retention and growth
• Build relationships and enable customers to extract value
• Collaborate with engineering, product and sales teams across global accounts

Skills

Customer success management

Stakeholder engagement

Relationship building

Technical empathy

Tools

CRM software

Job description

Softweb Resourcing Limited in Cambridge is seeking a Senior Customer Success Manager to help engineers at leading tech companies change how they write software. This hybrid role lets you work closely with technical stakeholders to ensure customers extract maximum value from our AI tools.

You'll drive happiness, retention and growth, build strong relationships, and collaborate with engineering, product and sales teams across global accounts. Expect international travel and a strong equity package.