Senior Customer Success Manager - AI Tools

Softweb Resourcing Limited; Cambridge; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Equity

Global travel

Hybrid Cambridge role

Influence CS function

Job summary

Softweb Resourcing Limited in Cambridge is seeking a Senior Customer Success Manager to help engineers at leading tech companies change how they write software. This hybrid role lets you work closely with technical stakeholders to ensure customers extract maximum value from our AI tools.

You'll drive happiness, retention and growth, build strong relationships, and collaborate with engineering, product and sales teams across global accounts. Expect international travel and a strong equity package.

Qualifications

• Experience as a Customer Success Manager working with software engineers
• Ability to work with technical end-users and stakeholders
• Empathy, resilience, and a genuine focus on helping customers win

Responsibilities

• Drive customer happiness, retention and growth
• Build relationships and enable customers to extract value
• Collaborate with engineering, product and sales teams across global accounts

Skills

Customer success management

Stakeholder engagement

Relationship building

Technical empathy

Tools

CRM software

Job description

Senior Customer Success Manager - AI Tools - Cambridge (hybrid)

Here's a CSM job where you'd be helping thousands of engineers at some of the world's biggest tech companies change how they write software.

You'll be joining a deep-tech AI start-up that's powering the world's most advanced tech companies. Shaping the future of software development - and you'll be at the heart of helping customers extract every ounce of value from this pioneering tech. This is a highly collaborative team at a company that takes its culture seriously. Retention is already strong and your role is to keep it that way while the customer base grows.

Why you'll love this

• Work hands-on with brilliant engineers and top-tier global tech companies getting exposure to the latest AI / LLMs
• Drive customer success and real results (happiness, retention, growth)
• Be proactive and bring fresh energy to a collaborative, ambitious team
• Enjoy a dynamic hybrid role in Cambridge with a world class culture of transparency, support and growth
• Global travel (Asia / USA / Europe), a great package with equity and one of the best company cultures in Cambridge with plenty of growth

What you bring

• Experience as a Customer Success Manager and working alongside technical stakeholders i.e. Software Engineers
• Confidence working with software products and technical end-users
• Empathy, resilience, and a genuine focus on helping customers win
• Great at building relationships and making things happen

The package

• Cambridge, hybrid, 1 to 2 days a week in the office
• £50k - £70k DOE, equity, quarterly travel and a genuine say in how the CS function is built