Senior Customer Success Manager - AI Tools

Softweb Resourcing; Cambridge; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Equity

Travel

Job summary

Softweb Resourcing is seeking a Senior Customer Success Manager for an AI tools focus in Cambridge with a hybrid work setup. You will help thousands of engineers at leading tech companies maximize value from pioneering AI tech, driving happiness, retention, and growth across a global customer base.

You’ll work hands-on with engineers, directly shaping the CS function and collaborating across teams, with travel to Asia/USA/Europe as part of global engagements.

Qualifications

• Experience as a Customer Success Manager and working alongside technical stakeholders i.e. Software Engineers.
• Confidence working with software products and technical end-users
• Empathy, resilience, and a genuine focus on helping customers win
• Great at building relationships and making things happen

Responsibilities

• Drive customer success, happiness, retention and growth.
• Collaborate with engineers and key stakeholders to extract value from AI tools.
• Proactively contribute to shaping the CS function and processes.
• Travel internationally as part of global customer engagements.

Skills

Customer Success

Software Engineers collaboration

Relationship building

Empathy

Job description

Senior Customer Success Manager - AI Tools - Cambridge (hybrid)

Here's a CSM job where you'd be helping thousands of engineers at some of the world's biggest tech companies change how they write software. You’ll be joining a deep-tech AI start-up that’s powering the world’s most advanced tech companies. Shaping the future of software development - and you’ll be at the heart of helping customers extract every ounce of value from this pioneering tech. This is a highly collaborative team at a company that takes its culture seriously. Retention is already strong and your role is to keep it that way while the customer base grows.

Why you’ll love this

• Work hands-on with brilliant engineers and top-tier global tech companies getting exposure to the latest AI / LLMs
• Drive customer success and real results (happiness, retention, growth)
• Be proactive and bring fresh energy to a collaborative, ambitious team
• Enjoy a dynamic hybrid role in Cambridge with a world class culture of transparency, support and growth
• Global travel (Asia / USA / Europe), a great package with equity and one of the best company cultures in Cambridge with plenty of growth

What you bring

• Experience as a Customer Success Manager and working alongside technical stakeholders i.e. Software Engineers
• Confidence working with software products and technical end-users
• Empathy, resilience, and a genuine focus on helping customers win
• Great at building relationships and making things happen

The package

• Cambridge, hybrid, 1 to 2 days a week in the office
• £50k - £70k DOE, equity, quarterly travel and a genuine say in how the CS function is built