Enterprise AI Customer Success Analyst (Hybrid London)

Freshminds; Greater London; Ibrido; GBP 22.000 - 37.000; Tempo pieno

Descrizione del lavoro

Freshminds is seeking a Customer Success Analyst to support enterprise clients through onboarding, adoption, renewal and expansion in a technology/AI context. The role reports to the Customer Success team and collaborates with sales, product and marketing to maximize platform value and growth opportunities within existing accounts.

Responsibilities include managing a portfolio, building trusted relationships with stakeholders, and driving measurable business outcomes.

Competenze

• Bachelor's degree in Business, Economics, Engineering, Supply Chain, Procurement, or a related discipline.
• 1–2 years of experience in consulting, account management, customer success, or another client-facing role.
• Strong communication, stakeholder management, and problem-solving skills.
• Advanced MS Office skills; BI tools experience is advantageous.

Mansioni

• Manage a portfolio of enterprise customers, supporting implementation, training, adoption, and ongoing success.
• Develop strong relationships with key stakeholders and act as a trusted advisor, ensuring customers realise measurable business value.
• Identify and drive new use cases and expansion opportunities within existing accounts, partnering with commercial teams to support account growth.
• Monitor account health metrics, prepare client reporting, and collaborate with internal teams to resolve challenges and enhance customer outcomes.

Conoscenze

Communication skills

Stakeholder management

Problem-solving

Prioritization

Formazione

Bachelor's degree

Strumenti

Excel

PowerPoint

Word

BI tools

Descrizione del lavoro

Freshminds is seeking a Customer Success Analyst to support enterprise clients through onboarding, adoption, renewal and expansion in a technology/AI context. The role reports to the Customer Success team and collaborates with sales, product and marketing to maximize platform value and growth opportunities within existing accounts.

Responsibilities include managing a portfolio, building trusted relationships with stakeholders, and driving measurable business outcomes.