Technical Customer Success Manager - AI & Integrations

Hirecracker; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Equity

Direct access to founders

Competitive salary

Fast-paced process

Job summary

Hirecracker is seeking a Customer Success Manager to own the client journey from onboarding to adoption, pilot-to-paid conversion and account growth in London.

You will collaborate with Product, Engineering and AI teams to shape the platform as it scales, building automated workflows and embedding customer feedback into product priorities. This hands-on CS role requires four days in the London office.

Qualifications

• 3–4 years in Customer Success or related B2B SaaS role.
• Experience with adoption, retention, pilot-to-paid conversion or account growth.
• Experience using AI tools and automation to solve customer problems.
• Comfort with APIs, integrations, data imports/exports, webhooks and product dashboards.
• Ambition and ownership mindset for an early-stage startup.
• Willing to work four days a week from London office.
• First from a Russell Group university or 2:1 from top universities.

Responsibilities

• Own end-to-end onboarding from sales handover to go-live, including kickoff calls, timelines, training and quality checks.
• Manage client relationships through regular check-ins, performance reviews and proactive problem-solving.
• Convert pilot customers into paying clients, drive product adoption and identify opportunities to grow accounts.
• Monitor customer health, including resolution rates, escalations, response times, satisfaction and product usage.
• Build and improve AI-powered workflows for onboarding, health monitoring, escalation triage, reporting and feedback routing.
• Coordinate technical setup including data imports, user accounts and communication channels.
• Translate customer feedback into clear product tickets and work with Product and Engineering on priorities.
• Troubleshoot operational and technical issues, escalating confirmed bugs with clear reproduction steps.

Skills

Customer Success

Technical CS

B2B SaaS

AI

Automation

Onboarding

Retention

Product Adoption

Integrations

API

Webhooks

PropTech

Hirecracker

HCOperations

Tools

Twilio

WhatsApp Business API

CRM

ERP

APIs

Job description

Hirecracker is seeking a Customer Success Manager to own the client journey from onboarding to adoption, pilot-to-paid conversion and account growth in London.

You will collaborate with Product, Engineering and AI teams to shape the platform as it scales, building automated workflows and embedding customer feedback into product priorities. This hands-on CS role requires four days in the London office.