Senior Customer Success Engineer

MathWorks; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

MathWorks seeks a Customer Success Engineer to partner with universities, understanding their challenges and showcasing how MathWorks can support education and research. You will articulate the value of MATLAB and Simulink to grow adoption in curriculum, research, and projects within academia.

You will travel to campuses, deliver demonstrations, create engagement plans, and advocate computational thinking. The role embraces a hybrid work model balancing office and home time.

Qualifications

• Fluent English language skills required (written and spoken).
• Willing to travel up to 25% of the time.
• Experience with MATLAB & Simulink is required or proven.
• Master's or PhD in Applied Science or Engineering is a plus.

Responsibilities

• Territory Planning and Strategy: conduct data-driven account assessments and develop Technical Engagement Plans to increase adoption of MathWorks’ products in universities.
• Execute Technical Engagement Plans: travel to universities, deliver presentations and demonstrations.
• Champion computational thinking and incorporate computational literacy into curriculum.
• Identify research groups that can benefit from MathWorks’ solutions and engage with them.

Skills

Fluent English

Willing to travel

MATLAB & Simulink knowledge

Education

Bachelor's degree + 6 years experience

MS or PhD in Applied Science or Engineering

Tools

MATLAB

Simulink

Job description

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

As a MathWorks Customer Success Engineer you will partner with universities to understand their technical and business challenges. You will use the insights gained to paint a vision of how MathWorks can help them address their challenges in education and research. Conversation topics will include computational thinking, learning to code, simulation,the benefits of teaching/learning MATLAB skills, and use of MathWorks’ products in industry. You will demonstrate the value of MATLAB and Simulink to grow their adoption in curriculum, research and commercial projects.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

Territory Planning and Strategy: In collaboration with the other members of the team, perform data-driven account assessments to determine overall health of an account. Develop Technical Engagement Plans and associated activities to increase adoption and usage of MathWorks’ products across your territory.Regularly review the key metrics to adapt your plans.

Execute Technical Engagement Plans: Travel to universities and engage customers to advocate and support deeper adoption and usage of MathWorks’ products across all aspects of a university, including curriculum and coursework, in research and commercial projects, and in high-impact student activities (competitions, projects etc.). Prepare and deliver presentations, demonstrations, and application examples.

Champion computational thinking: Influence academic leaders to incorporate computational literacy in their curriculum. Identify, track and influence adoption of MathWorks’ products in relevant Engineering, Science and Business courses, at both the undergraduate and postgraduate levels. Motivate the value of teaching MATLAB/Simulink skills, supporting problem set development and integration, and supporting integration of products into key hardware projects and laboratories.

Create vision beyond curriculum: Identify key research projects and groups that can benefit from the adoption of MathWorks’ products. Engage these groups to understand their goals and challenges. Leverage product knowledge and industry experience to recommend MathWorks’ solutions.

Cultivate champions: Establish rapport with leading faculty and researchers to persuade them to advocate MathWorks’ product on-campus and in the broader education community. Advocate on behalf of customers to influence the future of MathWorks’ products.

Be Resourceful: Engage other MathWorks personnel to assist in key activities and specialized product areas to ensure successful adoption and usage across an entire university.

Qualifications

• Candidates must be willing to travel up to 25% of the time
• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

• Proven working experience with MATLAB & Simulink
• A relevant MS or PhD in Applied Science or Engineering from a top tier university
• Fluent English language skills (written and spoken) are required
• A bachelors, MS or PhD in an Applied Science is a plus
• Experience with other MathWorks products is a plus
• Experience in developing laboratory or course material is a plus
• Experience as an instructor and/or a researcher is a plus
• Experience in a customer facing technical or marketing role is a plus